Community Growth & Support Manager

Location: Field-based within assigned geography/ some Remote/ Founders Lodge (in office one day per week)

Reports to: Directory of Community Engagement & Growth/ Director of Member Experience & Retention

Exempt Full Time

Annual salary range $50,470

Serving Communities: Franklin, Bartholomew, Decatur, Switzerland, & Ripley

About the role

The Community Growth & Support Manager – Growth Focus serves as the frontline driver of membership growth and community presence within an assigned geographic territory. This role is responsible for recruiting new girls/members, launching new troops or groups, building local partnerships, and maintaining strong relationships with existing volunteers and troops to ensure continued engagement and success.

Why this role matters

Community Growth & Support Managers are the face of the organization at the local level. Their work directly expands access, builds trust, and ensures more girls and families can participate and thrive through strong local programs and leadership.

What you will do

• Execute local recruitment strategies to attract new girls and families within the assigned territory.
• Represent the organization at schools, community events, open houses, and recruitment activities.
• Partner with marketing and growth teams to support regional and grassroots outreach efforts.
• Lead the formation and launch of new troops or groups, including identifying opportunities and matching leaders with participants.
• Support new troop startups through onboarding, early-stage guidance, and coordination with internal teams.
• Ensure new troops are set up for success with clear processes, resources, and connections.
• Build and maintain relationships with schools, community centers, nonprofits, faith-based organizations, and local businesses.
• Identify partnership opportunities that increase visibility and access to potential members.
• Serve as a trusted local representative and ambassador for the organization.
• Maintain a visible and engaged presence within the assigned territory. Attend community meetings, events, and gatherings to strengthen awareness and relationships.
• Stay informed about local demographics, schools, and community trends that impact growth.
• Provide ongoing support to existing volunteers and troops, ensuring they feel connected and supported.
• Answer questions, troubleshoot challenges, and connect volunteers to appropriate resources.
• Partner with retention and experience teams to identify risks, celebrate successes, and encourage continued involvement.

How you will lead

• New member & girl recruitment: Execute local recruitment strategies to attract new girls and families within the assigned territory.
• Troop / Group Launch & Expansion: Lead the formation and launch of new troops or groups, including identifying opportunities and matching leaders with participants.
• Community Outreach & Local Partnerships: Build and maintain relationships with schools, community centers, nonprofits, faith-based organizations, and local businesses. Identify partnership opportunities that increase visibility and access to potential members.
• Volunteer & Troop Support: Provide ongoing support to existing volunteers and troops, ensuring they feel connected and supported. Answer questions, troubleshoot challenges, and connect volunteers to appropriate resources.

Core competencies

• Relationship-driven and community-centered.
• Results-oriented with a growth mindset.
• Organized and self-motivated.
• Comfortable representing an organization publicly.
• Collaborative and service-oriented.
• Oral and Written Communication: Expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying; prepares organized and structured presentations.
• Conflict Management: Anticipates, prevents, and resolves conflicts while maintaining productive working relationships; distinguishes between disruptive conflict and constructive differences; identifies common interests to resolve differences; identifies the causes of problems; analyzes factors contributing to conflict; anticipates potential conflicts; facilitates conflict resolution.
• Problem Solving: Identifies and analyzes existing and potential problems systematically and thoroughly; reports/documents the problem; obtains and evaluates relevant information and contributing factors; identifies important interrelationships; implements solutions after evaluating alternatives and anticipating their impact; supports decisions or recommendations with data and/or reasoning; defines and implements solutions to problems.
• Project Management: Demonstrated ability to coordinate multiple projects while managing conflicting priorities and deadlines; establishes courses of action for accomplishing goals while attending to and incorporating information obtained during day-to-day administrative tasks.
• Judgment and Decision Making: Recognizes when immediate action is required; recognizes when sufficient information has been obtained to make a decision; makes decisions where appropriate or refers decisions to the appropriate organizational level; makes decisions without undue delay.

Required

• Experience in community engagement, outreach, recruitment, or related field.
• Strong interpersonal and relationship-building skills.
• Comfort working independently in a field-based role.
• Ability to manage multiple priorities across a geographic territory.
• Valid driver’s license and ability to travel locally as needed.
• Must hold membership in the Girl Scout organization and subscribe to the tenets of the Girl Scout Promise and Law.
• Ability to work flexible hours including evenings and weekends required.
• Current valid drivers’ license, proof of vehicle insurance, and vehicle availability.
• Ability to travel to sites within the Council’s jurisdiction.

PREFERRED

• Experience in nonprofit, membership-based, or youth-serving organizations.
• Background working with volunteers.
• Knowledge of local community networks, schools, or family-serving systems.