Community Engagement Specialist

WellBe Senior Medical was founded in 2019 to provide a more effective and personalized healthcare experience for patients living with chronic conditions. Our home-based medical visits nurture all aspects of a patient’s well-being so they can live better, feel healthier, and stay independent longer. With our mission at the forefront, we aim to build our team with capable and compassionate individuals. Named a Best Place to Work by Modern Healthcare, WellBe is a leading provider of in-home medical care and mental health services across the country.

About the Role

WellBe Senior Medical is seeking passionate, resourceful, and dedicated team members to join our Market-Based Patient Engagement Team. As a Community Engagement Specialist, you will develop and execute innovative ideas to market the value of WellBe Senior Medical to eligible Medicare patients. Through in-person, telephonic outreach, and community events, you will build trust-based relationships with patients and caregivers, leading to their enrollment with WellBe Senior Medical. This role promotes WellBe by meeting patients where they are—at their homes, physician offices, hospitals, sub-acute facilities, and long-term care settings. The ideal candidate will be highly self-motivated, independent, and comfortable balancing multiple priorities.

Responsibilities

• Identify innovative strategies to engage patients with WellBe services by gaining their agreement to schedule an enrollment visit with a WellBe provider.
• Conduct outbound telephonic outreach to educate and engage patients.
• Perform field outreach via home visits for patients not successfully engaged through telephonic outreach.
• Use critical thinking skills to create outreach strategies that maximize patient awareness and engagement with WellBe.
• Meet and/or exceed monthly engagement targets.
• Maintain daily reporting, documentation, and detailed pipeline management to prioritize telephonic and field-based outreach.
• Overcome patient objections using persuasive conversations and solution-based discussions.
• Follow up with patients to ensure they keep their scheduled initial enrollment visit.
• Collaborate with the provider relations team to build awareness of WellBe’s benefits through grassroots activities, including health fairs, presentations at senior buildings, canvassing, and community events in areas with a high density of eligible patients.
• Provide exceptional, compassionate patient experiences.

Requirements

• High School Diploma/GED required; Bachelor’s Degree preferred.
• 2+ years of related experience in sales, direct marketing, community relations, or customer service. Prior healthcare experience preferred.
• Exceptional communication skills and emotional intelligence, with a desire to help patients live meaningful lives.
• Comfort with ambiguity and ability to proactively structure work and problem-solve independently.
• Proven success with time management and territory organizational skills.
• Achievement mindset: ability to consistently hit goals.
• Proficient in Microsoft Office Products and/or Google Documents.
• Strong written and public communication skills.
• Access to a reliable vehicle for daily use; approved mileage is reimbursable.
• Familiarity with customer relationship management (CRM) systems and EMR applications preferred.

Schedule

Hybrid work environment. Travel may be required up to 75% locally.

Pay

$58,000–62,000 per year.

WellBe does not offer employment-based visa sponsorship for this position. Applicants must be legally authorized to work in the United States without employer sponsorship now or in the future. This position is designated as safety-sensitive, requiring full cognitive and physical functioning at all times. Employees in safety-sensitive roles are subject to drug and alcohol testing, including substances that may impair judgment or motor function. Due to federal law and workplace safety standards, the use of marijuana—including medical or recreational use—is prohibited. Employment is contingent upon successful completion of a pre-employment drug screening, background check, and monthly FACIS (Fraud and Abuse Control Information System) checks.