Community Engagement Specialist

About the role

The Community Engagement Specialist will focus on maintaining, building and developing a strong partner network of food assistance programs within The Food Bank for Central & Northeast Missouri’s service area. This role will work with the Community Engagement team to alleviate hunger through both direct and immediate interventions and long-term strategies that improve access and the charitable food experience for those seeking resources.

Responsibilities

• Develop strong working relationships with a defined set of partner agencies and schools and serve as their primary point of contact for The Food Bank.
• Connect partners to The Food Bank resources and best practices to help support the operational needs, sustainability and growth of their food distribution program.
• Monitor partner agency performance for compliance with organizational needs and requirements, including follow-up food distribution site inspections for corrective action.
• Maintain up-to-date agency documents to ensure agency compliance with applicable contracts and standards.
• Identify and resolve issues (e.g., charitable food access, food safety, community needs, etc.) for community members and partner agencies.
• Learn and operate within The Food Bank’s internal data systems, including CERES, Oasis Insights, Meal Connect and more.
• Train new partners, schools and volunteers at Mobile Market locations as necessary based on capacity and strategic goals.
• Work within the scope of professional agreements, such as those with Feeding America, Feeding Missouri, USDA, MODSS and all food distribution programs operated by The Food Bank.
• Coordinate internal activities to support the overall goals of the Community Engagement Team.
• Collaborate with The Food Bank team to facilitate efficient and effective delivery of services.
• Aid the Community Engagement team in planning annual partner convening opportunities, such as quarterly webinars, annual regional meetings and the annual agency conference.
• Present hunger-relief industry content to partner agencies through opportunities as listed above.
• Support food distribution and SNAP application efforts via phone support or in-person at partner agencies, Mobile Markets, schools or other key locations as needed.
• Plan, pilot and implement database assistance.
• Train and support agencies in data collection software.

Requirements

The ideal candidate will have strong customer service, communication and relationship building skills and have experience working with diverse populations.

Qualifications

• Bachelor’s degree required
• Commensurate experience in the field of social work, community outreach or government will be considered
• Minimum of 3 years customer service experience

Skills

• Excellent interpersonal skills and the ability to build rapport with diverse organizations and audiences
• Strong data, oral and written communication skills
• Excellent knowledge and capability to operate within Microsoft Office products including Word, Excel and Outlook
• Strong organizational skills
• Experienced approach to managing multiple assignments and workflow with a proven ability to relate to staff, management and interested parties for the benefit of The Food Bank
• Ability to function at a high level of productivity while maintaining attention to detail
• Ability to operate within a team framework and within the organizational mission
• Adaptability to quick changes and an innovative approach to support partner agencies in doing the same
• ServSafe Food Protection Manager Certification must be secured at the cost of The Food Bank within first three months of employment
• Must have a valid driver’s license

Benefits

Salary Range: $38,000 - 42,000

Pay

N/A

Schedule

N/A

Benefits

N/A

Application Deadline

Friday, July 17, or when the position is filled.