Community Engagement Manager, ...

In order to apply, you must visit U-M Careers>Merit Network>Community Engagement Manager, and submit your application and resume on our careers site. This is a fully remote position with a primary focus on serving the Western and Southwest regions of Michigan. Regular travel within this region will be required. Responsibilities Engagement & Procurement Activities (70%): Be the primary contact for assigned Member accounts and related strategic stakeholders (primarily in Western and Southwest Michigan, or as assigned) (E)Provide customer focused engagement with key stakeholders within member and prospective member organizations (E)Responsible for revenue generation and Membership growth through account management, outreach and business development activities (E)Develop and implement a business plan to grow Membership for strategic market verticals and organizations, and expand adoption of Merit services with a focus on key members (E)Engage with decision-makers and technical staff to provide consultation on current and future needs of Merit services and network connections utilizing both direct knowledge and organization-wide subject matter expertise (E)Manage with self-sufficiency through the sales process of inquiry, discovery, quoting, presentation, and closing by providing pre and post-sales outreach (This includes RFP responses and quotes) (E)Develop, qualify and close service sales leads, achieving sale and account management objectives set forth by management (E)Accurately document all sales and engagement related activities, support documents, and progress in CRM with accurate judgment of projected close dates and contract amounts. Sufficient and accurate administrative use of all Merit systems will also be required. (E)Partner with the Member Success Associate team to coordinate quoting, installation and support activities ensuring Member Success and a positive Member experience. (E)Be a resource to Merit's Members in other regions as requested by managementAttend and conduct lead generation activities at conferences and events in Michigan and nationally, as requiredPrepare and/or present relevant content at meetings, training sessions, and eventsWork to connect uncoordinated intra-state activities in a strategic and cohesive manner within your peer Engagement Manager team, escalating opportunities to Merit leadership where appropriate Sales Engineering (20%) Conduct and/or determine scope definition, analysis of Member requirements, WAN designs, performance projections, Member satisfaction measures, and project management (E)Acquire and maintain understanding of Network and Security technologies and services (E)Facilitate technical sales support discussion with Merit engineers as requiredConduct capacity planning exercise with assigned Governing Member institutions in coordination with Merit's strategic engineering staff Development & Support (10%): Develop Subject Matter Expertise in the focus area of Merit's services portfolio, as assignedMaintain knowledge about growing technology trends and emerging technologiesIdentify diversification and growth opportunities for Merit's service portfolio and collaboration ecosystemServe as Merit's physical presence in an assigned geographical region. When necessary, assist Merit Network Operations, Merit Support Center, and Network Engineering within geographical region.Provide useful product enhancement insight to Merit staff as identified Qualifications Bachelor's degree in information technology, business, telecommunications, higher education, research administration, public policy, or a related discipline, or an equivalent combination of education and professional experience.Minimum of five (5) years of experience in consultative sales of technology productsMinimum of four (4) years of experience in account management, customer service, out-bound sales or equivalent hands-on, in-person consulting experienceDemonstrated experience strengthening ties with existing clients as well as cultivating customers in multiple sectors of the marketDemonstrated experience in a technical outreach role including writing, preparing, and responding to proposals, and coordinating meetings with various IT and technical departments to manage and finalize projectsAbility to interact professionally and proficiently with individuals at all levels of an organization on technical and strategic discussion topics, involving Merit's Executive Leadership Team as neededExcellent written and verbal communication skills (particularly related to technical subjects)Demonstrated excellence in presentation skillsMust be self-motivated, work well independently and as part of a teamAbility to work in a collaborative process to respond, track, and manage Member requests and communications, in a fast-paced environmentDemonstrated performance in revenue generation, retention and recruitingFluency with MS Office applications, email, shared calendaring, CRM, and other collaborative applicationsStrong willingness to understand and to continuously strive to improve knowledge of Merit's services portfolio and technologies in order to be able to communicate confidently about them to the Merit CommunityBusiness development and consulting experience related to community building, business initiatives, product launches and expansions, public and private partnership relations and technology related projects Job Information Job Category Education