Community Disaster Program Manager

Joining the American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network, working with a team that is exceptional yet unassuming, diverse yet unified. You’ll grow your career within a movement that matters, where success is measured in people helped and communities made whole, with mentors who empower your growth along a purposeful career path.

This position is based in West Henrietta, NY and supports the Western New York Region, covering Allegany, Cayuga, Livingston, Monroe, Ontario, Seneca, Wayne, and Yates Counties. Preference is given to candidates who reside in one of these counties or within close proximity.

About the role

As a Community Disaster Program Manager, you will supervise the implementation of the disaster services program in an assigned geographic area, as well as lead and supervise disaster program staff and volunteer teams responsible for local preparedness, response, and recovery management and management of government partnerships within the assigned area. You will work with volunteers to ensure that the communities you serve are ready to respond to disasters.

Regional disaster employees are required to deploy to disaster relief operations outside of their region at a minimum of once a year. Deployments contribute to skill building, career development, and exposure to different types of disasters. Allowances may be provided for personal circumstances and local response activity. Employees must meet all training and physical capacity requirements for deployment.

Responsibilities

• Empower Volunteers: Manage and support an employee and volunteer team responsible for the implementation of volunteer-led disaster services programming throughout the assigned geographic area, or functional activities throughout the region. Functional activities include mass care, response, community preparedness, recovery, and planning and readiness.
• Lead the Program: Supervise employee(s) and implement either disaster cycle services activities within assigned geographic area or specific functional activities within the region.
• Mission Capacity Building: Develop and support disaster volunteers who are the primary workforce, and representative of the communities they serve, both culturally and linguistically.
• Engage Community: Lead and coordinate efforts in assigned geographic area to prepare and mobilize communities and engage partners with specific functional expertise and assets to prepare for, respond to, and recover from disasters and emergencies.
• Manage in a Matrix: Build relationships and collaborate in the matrix management environment with internal partners, including employees and volunteers.
• Know Your Communities: Act as the local Red Cross disaster subject matter expert within assigned geographic area to maximize Red Cross presence and community engagement and mobilization.
• Ready to Respond: Initiate and coordinate disaster relief operations in assigned geographic area, or functional activities in the region in alignment with the Disaster Cycle Services Concept of Operations.

Requirements

• Education: Bachelor's degree required, or equivalent combination of education and related experience required.
• Experience: Minimum 3 years of related experience.
• Management Experience: 1 year of lead or supervisory experience.
• Travel: 25% travel. Must have a current, valid driver’s license.
• Required Skills and Abilities:
  • Excellent interpersonal, verbal, and written communication skills.
  • Demonstrated analytical and decision-making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements.
  • Proven record of accomplishment of collaboration with diverse groups and individuals representative of all the demographics of this community, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management.
  • Intermediate level proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
  • Ability to work outside of regular duty hours including nights and weekends.
• Deployment Requirement: Regional disaster employees are required to deploy to disaster relief operations outside of their region at a minimum of once a year. Employees must meet all training and physical capacity requirements for deployment.
• Residency Requirements: Chapter-based positions: Geographic Community Disaster employees are expected to work daily in their assigned geographic area to engage and mobilize communities and support volunteers.

Preferred qualifications

• Experience in community and volunteer engagement, as well as project management.

Pay

The salary range for this position is (New York): $67,500 - $71,000. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have, and comparison to other employees already in this role.

Benefits

• Medical, Dental, Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 19 days a year; based on FLSA status and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with 6% match
• Paid Family Leave
• Employee Assistance Program
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. The work environment will consist of moderate noise (i.e., business office with computers, phones