Community Director - The Henley

About the Role

As the Community Director, you will manage, market and maintain the apartment community while maximizing employee resources. Your drive, leadership, and managerial skills are essential to forming a successful team and supporting the continued growth of each team member. Engaging, business‑savvy individuals will excel in this position.

Responsibilities

• Leadership: Facilitate a high‑performing team through frequent communication and coaching of diverse skillsets to ensure property success.
• Quality Control: Provide feedback to the team on their performance, while building sustainable relationships through trust and interactive communication.
• Expense Management: Review and analyze the property budget to ensure expenses are maintained within guidelines.
• CWS Values: Embrace core values and set an example to the team by demonstrating these values daily.
• Safety: Ensure the health, well‑being, and safety of team members, residents, contractors, and yourself in all business activities.

Typical Day

• Lead team members
• Create and monitor the property’s operations budget
• Lease the community
• Market the community
• Maintain positive resident relations
• Oversee make‑ready process
• Oversee service request process
• Oversee accounts receivable process
• Maintain accounts payable
• Review and approve payroll
• Communicate with customers, residents, investors, vendors, leadership, and CWS team members
• Implement and maintain the CWS Risk Management and Safety Programs

Qualifications

• High school diploma or GED (required)
• 2–4 years of on‑site management operations knowledge (required)
• Yardi software experience (preferred)
• Valid driver’s license and current automobile insurance (required)
• Ability to work a variable schedule, including weekends and emergencies
• Adherence to company policies, procedures, and practices
• Ability to establish and maintain effective working relationships
• Professional and ethical demeanor
• Supervisory/managerial skills
• Knowledge of Microsoft Office and Outlook
• Willingness to work at locations other than the “home” property
• Ability to travel within major metropolitan areas and attend company functions in other cities

Benefits

• 50 % apartment rental discount for onsite team members; 20 % discount for other employees
• Multiple medical, dental, and vision plan options
• Company‑paid life and disability insurance
• Paid parental leave
• 401(k) with company match
• Pet insurance
• Tuition reimbursement
• Flexible spending and health savings account options
• Fitness Bucks program for fitness‑related activities, equipment, and wellness purchases
• Paid time off, company holidays, a floating holiday, and a birthday holiday

Work Environment

Work is performed in both office and field environments within residential apartment communities. The position requires regular interaction with residents, prospects, vendors, and team members in a fast‑paced customer service and operational setting. Occasional exposure to outdoor weather conditions and maintenance or construction activity may occur.

Physical Requirements

Frequent walking of the property, including climbing stairs and inspecting common areas, amenities, and apartment homes. The role involves standing, sitting, bending, reaching, and occasional lifting of office or marketing materials up to 25 lb. Work is performed in both office and outdoor environments with regular interaction with residents, team members, and vendors.