Community & Customer Experience Manager

About the role

You’re the kind of person who walks in and brings energy. You’re outgoing, easy to talk to, and you genuinely enjoy meeting people. You can also take ownership—meaning you don’t wait for someone else to make things happen.

This role blends:

• Guerilla marketing + lead generation
• Neighborhood partnerships
• Front desk and customer experience ownership
• Adult events and programming support

Responsibilities

General Member Communication

• Bring fresh, high-energy marketing ideas to the neighborhood
• Run promotions and campaigns that drive leads and memberships
• Track what’s working and refine based on results
• Cookordinate messaging tied to club programming and adult events
• Build and maintain relationships with local businesses and community organizations
• Create partnership opportunities that increase awareness and bring in new faces
• Represent Lakeshore professionally and follow up consistently

Requirements

Key responsibilities

• Guerrilla marketing + lead generation
• Neighborhood partnerships
• Front desk + customer experience
• Adult events + programming support

Qualifications

Are a true people-person—comfortable starting conversations and building relationships quickly

Take initiative and can run with ideas (own the outcome, follow through, adjust as needed)

Communicate with confidence and positivity (in person, on the phone, and at events)

Stay organized and responsive while juggling multiple priorities

Work one weekend day and be present during key club moments

Skills

None specifically listed

Benefits

Complimentary Family Membership
Complimentary Child Care for Staff Children
Medical, Dental, Vision, Short & Long Term and Life Insurance
Paid Time Off
401K
Employee Financial Relief Program
Daily Discounted Employee Meal Program
Winter and Summer Team Member Celebrations
Entrepreneurial and collaborative team environment
50% off club services
Free Parking

Pay

TBD

Schedule

One weekend day