Community Concierge

Position Description Community Concierge team members serve as the face of the Y and support a best-in-class experience for our customers. You will actively interact and engage with community members, provide solutions and offerings, and support them in discovering opportunities at the YMCA. Essential Job Requirements & Duties Greet community members and guests and make them feel welcome and engagedAnswer phone and email inquiriesActively manage customer transactionsSupport facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all timesAnticipate individuals needs in order to accommodate them and provide an exceptional customer experienceMaintain inventory of supplies and order new stock, as neededOther duties as assigned Child Abuse Prevention Supports The YMCA's Commitment To Child Abuse Prevention By Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisorFollowing all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of childrenReporting any suspicious behavior and violation of policy and procedures to your supervisorCompleting all child abuse prevention training as required Commitment to Inclusion Supports the YMCA's commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities. Qualifications Minimum and Preferred Requirements — Knowledge, Skills and Abilities At least 18 years of ageEarned high school degree or GEDAbility to work flexible hours, weekends, and/or holidays, as neededTop-notch verbal, written, and interpersonal communication skillsBilingual, English/Spanish highly preferred