Concierge

About the role

Love making a difference in the lives of seniors? At Edgeworth Park at New Town, our Core Values—Compassion, Commitment, Communication, Creativity—guide every decision we make, creating a warm, welcoming environment for residents, guests, and team members. We’re looking for a friendly, service-driven Concierge to be the first smiling face everyone sees, ensuring every interaction is meaningful and memorable.

Responsibilities

• Greet and assist residents, families, and visitors with warmth and professionalism
• Answer and route phone calls promptly using the community’s greeting standard
• Handle mail distribution, filing, and basic correspondence
• Maintain accurate referral, mailing, and customer information lists
• Assist with move-in processes and data entry
• Escort guests as needed and provide non-confidential information about the community
• Support special events, from setup to breakdown
• Ensure a safe and secure environment, following established safety standards
• Present a polished, professional image at all times

Requirements

• Previous customer service or receptionist experience preferred
• Proficiency with basic office equipment and computer applications
• Excellent verbal and written communication skills
• Friendly, courteous, patient, and able to stay calm under pressure
• Compassion and genuine care for older adults and their families
• Strong organizational skills with the ability to handle multiple priorities
• Ability to work collaboratively as part of a team
• Must receive the annual flu vaccine (medical/religious exemptions allowed)

Benefits

• A growing company with opportunities for advancement
• Immediate pay options – no more waiting for payday
• Tuition reimbursement
• Comprehensive medical plan (including discounted gym memberships)
• Dental, vision, life, and disability benefits
• 401(k) plan
• Paid holidays and time off
• Perks, discounts, and Employee Assistance Program

Schedule

8:00AM - 2:00PM OR 2:00PM - 8:00PM, including weekends