Concierge

Friday, Saturday, Sunday, Monday schedule.

About the role

As a Concierge at our Assisted Living Facility, you will serve as a friendly and professional point of contact for residents, their families, and visitors. You will be responsible for providing exceptional customer service and creating a welcoming and supportive atmosphere. Your role will involve coordinating services, answering inquiries, and assisting with various administrative tasks. This position reports to the Executive Director.

Responsibilities

• Greet residents, families, and visitors in a warm and friendly manner, creating a welcoming environment.
• Provide information, answer inquiries, and assist residents and their families with various requests and concerns.
• Coordinate appointments, transportation, and other services as needed, ensuring a seamless experience for residents.
• Maintain knowledge of facility amenities, activities, and services, and effectively communicate this information to residents and visitors.
• Assist with administrative tasks, such as managing incoming and outgoing correspondence, maintaining resident records, and managing appointment schedules.
• Maintain a clean and organized concierge desk area, ensuring necessary supplies are stocked and readily available.
• Collaborate with other staff members to address resident needs and resolve any issues or concerns promptly and professionally.
• Monitor the security and safety of the facility, reporting any unusual incidents or concerns to the appropriate personnel.
• Act as a liaison between residents, their families, and other departments within the facility to facilitate effective communication and coordination.
• Uphold resident privacy and confidentiality at all times.
• Assist with other related tasks as needed.

Requirements

• At least 18 years of age.
• High school diploma or equivalent; additional education or certification in hospitality or customer service is a plus.
• Previous experience in customer service, hospitality, or front desk role, preferably in a senior living or healthcare environment.
• Required health screening, TB clearance, and criminal record clearance.
• First Aid/CPR certification.
• Proficiency in computer systems, including word processing, email, and database management.
• Excellent interpersonal and communication skills, with the ability to multitask and prioritize responsibilities effectively.

Skills

• Understanding of principles of exceptional customer service and ability to provide a positive and welcoming experience for residents and visitors.
• Familiarity with the facility’s amenities, services, activities, and resources available to residents.
• Knowledge of safety protocols, emergency protocols, and security measures to ensure well-being and peace of mind of residents.
• Basic knowledge of administrative procedures, including managing schedules, coordinating appointments, and maintaining records.
• Excellent verbal and written communication skills to interact with residents, families, staff, and external parties.
• Ability to identify and address resident concerns or issues, finding appropriate solutions, and escalating matters as needed.
• Flexibility and ability to adjust to changing circumstances, needs, and priorities in a dynamic assisted living environment.
• Ability to maintain a professional and respectful demeanor, maintain confidentiality, and adhere to ethical standards in all interactions.

Physical Requirements

• Occasionally may need to lift and carry light to moderate loads, such as packages and deliveries.

Benefits

• Dental Plan
• Vision Plan
• Health Insurance
• Critical Illness and Accident Coverage
• 401(k) Retirement Savings Plan
• Health and Dependent Day Care Flexible Spending (FSAs)
• Paid Vacation, Sick, Holiday, Bereavement Leave
• Tuition reimbursement
• Team Member Referral Program

Pay

$18.00 to $20.50 per hour, depending on experience.