Concierge

About the Role

The Concierge serves as an ambassador for the Community, executing receptionist and other responsibilities to assist in the administration of the Community.

Responsibilities

• Provides a positive first impression to all who enter the Community.
• Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate.
• Greets all visitors in a friendly, courteous, and professional manner.
• Screens and requires visitors to “sign in” at the reception desk.
• Notifies Residents of visitors and instructs visitors according to Resident’s instructions.
• Receives and processes incoming mail and accepts all outgoing mail/packages.
• Types, copies, orders, and maintains inventory of office supplies, performing other clerical duties as assigned.
• Maintains and updates Emergency Phone Number Log and keeps it at the front desk.
• Maintains and updates emergency contact information for each Resident and keeps it at the front desk.
• Assists managers with various clerical responsibilities.
• Pages staff as necessary.
• Takes RSVPs for special functions, as necessary.
• Oversees sign-up for scheduled transportation.
• Hands out maintenance request forms and passes them onto the Environmental Services Director.
• Performs other duties as necessary, including light housekeeping duties.
• Follows all emergency procedures and understands all safety policies and procedures.
• Communicates effectively with all staff and advises management immediately of any changes in physical and/or mental health of Residents.

Requirements

• High School Diploma required.
• Must possess a high degree of interpersonal relations skills and ability to relate to a variety of people and personalities.
• Requires considerable initiative and judgment.
• Must have word-processing and clerical skills.
• Must be able to work flexible hours and participate in holiday activities.
• Physically able to bend, reach, and sit for extended periods of time.
• Required to work weekends and holidays as assigned.
• May be required to work on shifts other than the one for which hired.
• May be required to work extended hours (up to 16 hours per day).
• May be exposed to infectious waste, diseases, conditions, etc., including HIV, AIDS, and Hepatitis B and C viruses.
• Could be subject to hostile and emotionally upset Residents due to mental status.
• Background, criminal, and drug tests as required by HR policies and procedures.
• May be asked to submit to random drug tests during employment.
• May have their picture taken and image used in social media or community advertising.
• May be video recorded from devices installed by families in residents’ apartments.

Benefits

• Medical, Dental, and Vision benefits for eligible team members.
• Company-paid Life Insurance and Voluntary Disability.
• Generous Paid Time Off (PTO) Plan.
• 401(k) Retirement Savings Plan with company match.