Community Concierge

About the role

Are you ready to take the helm of an extraordinary front desk team and revolutionize the apartment living experience? At Vivmark Residential, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished property management professional with a passion for innovation and a vision for excellence, your next career move is here.

Vivmark Residential is searching for a Concierge, a true leader in Customer Service who will take on our front desk operations, set new standards for quality, and ensure our residents experience nothing short of luxury living. Join us in redefining what it means to live in style and comfort – the future of apartment management starts here!

As a Concierge, you will be the face of Vivmark. The moment new prospects and current residents see you at the front desk, they’ll feel welcome and know that they’re in good hands. You will monitor foot traffic, provide top-notch customer service, implement programs to address resident satisfaction, while maintaining our company’s customer service standards. You will serve as a point of contact, offering assistance, information, and personalized recommendations to enhance the overall experience. You will partner with the leasing office and the maintenance team to create a great experience for prospects, the move-in/move-out process, and current residents to make Vivmark feel like home.

Responsibilities

• Monitor front desk foot traffic and provide exceptional customer service.
• Implement programs to improve resident satisfaction and maintain company customer service standards.
• Act as a point of contact, offering assistance, information, and personalized recommendations to residents and prospects.
• Collaborate with the leasing office and maintenance team to facilitate smooth move-in/move-out processes.
• Manage resident packages, phone messages, and maintenance requests with strong organizational skills.
• Escalate time-sensitive requests and issues to appropriate teams while maintaining a positive and composed demeanor.

Requirements

• High School diploma or equivalency (GED) required.
• 1+ years of related experience in a hotel, retail, or restaurant environment is preferred.
• Proficiency in using administrative software and Microsoft Office Suite.
• Mobility to walk the property and handle packages/deliveries.

Skills

• The ability to tackle new problems and see them through until the end.
• Strong communication skills, both in-person and over the phone.
• Well-developed writing and speaking abilities with a talent for connecting with others.
• Effective time management to juggle multiple tasks and time-sensitive requests while maintaining composure and positivity.
• Patience and poise in difficult situations to deliver the best level of customer service to residents, vendors, and prospects.
• Strong organizational skills to manage phone messages, resident packages, and maintenance requests efficiently.

Schedule

• Part-time position with 16 scheduled hours per week.
• Saturday and Sunday from 3 PM to 11 PM.

Pay

Total Base Pay Range: $43,500.00 – $60,500.00

Benefits

• Competitive benefits package including medical, dental, and vision coverage.
• 401(k) with company match.
• Paid vacation and company holidays.
• Exclusive team member housing discounts.