Community Center Recreation Leader

About the role

Welcome patrons to Papillion Landing Community Center with a positive attitude and assist them in a variety of endeavors. As a Recreation Leader you will work at the Community Center’s front desk and assist patrons with registering for programs, selling memberships, and answering general inquires.

Responsibilities

• Responsible for performing leadership recreation work in a lead capacity or in charge of a major program area/division.
• Supervise part-time, seasonal and/or volunteer staff.
• Supervise participants, patrons, and members in recreation programs and facility activities to ensure safe use of all Recreation facilities.
• Communicate effectively with players, volunteers, coaches, spectators, patrons, and facility members regarding facility information and desired behaviors.
• Aid in various financial activities including stocking registers with appropriate funds, balancing daily cash drawers, collecting membership or program fees, and completing all necessary financial documentation.
• Schedule, assign, monitor, and recommend disciplinary actions for part-time, seasonal, or volunteer staff involved in their major program area.
• Assist the Facility Manager and/or Recreation Coordinator in the orientation of new staff and staff meetings.
• Perform general clerical work including answering phone calls, routine data processing, and using computer software to input various information regarding facility memberships, program information, and activities.
• Improve operations and programs, streamline work processes, and provide quality programs, services, and seamless customer service.
• Represent the city’s Recreation Department in a positive manner; adhere to and enforce rules and regulations to ensure a safe and enjoyable environment; and refer individuals who fail to comply with regulations to the immediate supervisor.
• Maintain hygiene, health, safety, and sanitation procedures in all facilities.
• Keep all supervised areas and immediate work areas clean and orderly.
• Report complaints, problems, and needs concerning patrons, facility members, and program participants to supervisor.
• Prepare accident and incident reports and communicate all incidents promptly to their immediate supervisor.
• Operate various equipment and city vehicles safely, adhering to all legal guidelines in the operation of the equipment and city vehicles.
• Establish and maintain positive public relations, demonstrating exceptional customer service, when interacting with community groups, the general public, program participants, facility members, and other employees.
• Participate in citywide special events as needed.

Requirements

• Must be at least eighteen (18) years of age at the time of hire.
• Must have valid driver’s license.
• Must be able to obtain a CPR/AED/First Aid certification within a time frame established by the employer.
• Maintain all certifications as required.

Qualifications

• Ability to use principles and methods in organizing, conducting, and supervising recreational programs and activities.
• Ability to learn and use fiscal controls needed to handle recreational funds.
• Ability to train, direct, and evaluate employees and volunteers involved in program work.
• Ability to learn and detect health and safety hazards and to apply necessary precautions as related to duties performed.
• Ability to learn and apply city and department policies dealing with facility memberships, recreation programs and activities, emergency situations, and/or general inquiries from the public and/or other co-workers.
• Ability to communicate and deal with the general public in a courteous and tactful manner.
• Ability to accurately prepare various records and reports in accordance with established procedures.
• Must possess a considerable amount of knowledge regarding technology and feel comfortable and confident completing tasks within a variety of computer software programs.
• Ability to perform job duties efficiently while managing frequent interruptions and/or dealing with stressful or potentially hazardous situations.
• Ability to understand and follow both oral and written instructions.
• Ability to effectively communicate verbally and in writing, in English.
• Ability to establish and maintain effective working relationships with the general public, other employees, and municipal officials.
• Ability to maintain regular and dependable attendance on the job, including attendance and job performance for possibly prolonged periods of time when called out on short notice due to weather conditions, emergencies, and similar situations of public necessity.