Community Case Manager

Summary

PURPOSE OF POSITION: As a member of the Student Affairs team, this position collaborates closely with Counseling Services, Health Services, Housing & Residence Education, University Police, Athletics, the Dean On-Call team, the Associate Vice-Chancellor/ Dean of Campus life, Vice Chancellor for Student Affairs to provide real-time wellness checks, crisis intervention, and follow-up care for students living on and off-campus. This person is an integral part of the CARE Team and student connection to resources. Flexibility, teamwork, the ability to establish rapport during emotionally charged situations; and the ability to tolerate ambiguity are highly desired. This position will also be responsible for triaging students of concern and providing case management coordination as needed.

Examples Of Primary Duties And Responsibilities

• Provide consultation new and ongoing to students.
• Coordinate response with in-person assessment/intervention and/or college and community resources.
• Carefully coordinate the CARE Team with the Associate Vice Chancellor/ Dean of Campus life.
• Refer as appropriate to Counseling or recommended community providers for psychiatric evaluation, medications, and/or longer-term treatment.
• Support crisis/well-being checks in the community with University Police and in coordination with the Dean on Call team with the possibility to attend in person at times.
• Maintain all pertinent documentation including updating electronic records system on notes on student meeting notes, updates, and resources provided.
• Attend and participate in all divisional and departmental meetings.
• Provide consultation and training to staff, faculty, and students of the UMass Dartmouth community.
• Participate in outreach activities in the community (e.g. residence areas, orientation, campus-wide events).
• Serve on appropriate college-wide committees as required or requested.
• Other duties as assigned.

Minimum Qualifications

• Education: Bachelor’s Degree
• Experience: 1-3 years’ experience in counseling, case management, social work, or related field
• Other: Excellent, demonstrated crisis intervention skills and case management, Multicultural excellence in working with students of color, first-generation students, LGBTQ students, and international students, Strong knowledge of Dartmouth and other area resources, providers, emergency Hospitalization procedures, Experience providing crisis and counseling services.

Preferred Qualifications

• Education: Master’s Degree
• Knowledge, Skills, And Abilities Required: Crisis intervention and triage skills, Working with college students or working within a college setting, Familiarity with mental health online platforms, Ability to engage with multicultural and diverse student populations, Strong consultation and presentation/training skills.

Salary

$55,000 - $75,000

UMass Dartmouth Offers Exciting Benefits

• 75% Employer-Paid Health Insurance
• Flexible Spending Accounts
• Life Insurance
• Long Term Disability
• State Pension Retirement Plan
• Optional Retirement Savings Plans
• Tuition Credit (Employee, Spouse, & Dependents)
• Twelve (12) paid holidays
• Paid personal, vacation, and sick time
• And More!

Benefits for ESU Union

• ESU Applicants must be authorized for employment in the U.S. on a full time basis.
• Employment-based visa sponsorship not available.

Contact Information

To apply please submit a letter of interest, current resume and the contact information for three professional references. The deadline for early consideration of internal ESU applicants is March 27, 2026. The review of applications will be ongoing until the position is filled.