Community Building Assistant - Biltmore

Join our team today! Gain new skills while providing a positive service to those in need.

About the role

The Community Building Assistant performs routine building cleaning, upkeep, and monitoring of building activities and is an integral member of the property management and supportive housing team. This person is responsible for the upkeep of buildings, identifying and reporting resident issues, and maintaining the cohesion and livability of the community. Other key responsibilities include providing assistance to residents, coordinating with other building staff, and identifying issues and opportunities in the community.

A successful applicant should demonstrate reliability and a strong sense of personal duty, taking pride in their work. They must possess a solid understanding of policies and processes, ensuring tasks are completed efficiently and in accordance with established guidelines. This role requires individuals committed to maintaining a clean environment and motivated to contribute positively to the community.

Program: The Biltmore Hotel is a three-story apartment building located in the Old Town neighborhood of downtown Portland. All units are single-room occupancy with shared bathroom facilities. Most units are rent subsidized through project-based Section 8, with residents paying a portion of the rent.

Company: Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty, and addictions. We hire people who are skilled and passionate about meeting our mission to end homelessness through outcome-based strategies that support personal and community transformation.

Responsibilities

• Maintain a high-quality, comfortable, and safe living environment in buildings.
• Perform building upkeep, room inventory, room turnover, vacant room preparation tasks, and routine pest control measures.
• Identify pests such as roaches, bed bugs, ants, and rodents.
• Perform follow-up cleaning after pest control treatments, including vacuuming of pests and disposal of bed bug-infested property.
• Greet and answer queries from residents and building visitors; provide information and updates to staff.
• Perform regularly assigned cleaning tasks, including but not limited to cleaning and straightening the lobby, hallways, unoccupied offices, bathrooms, elevators, residential rooms, and interior and exterior common areas.
• Clean windows, floors, countertops, appliances, and fixtures; perform sweeping, mopping, dusting, vacuuming, washing, disinfecting, and polishing.
• Conduct periodic inspections of common areas and report any hazardous conditions or emergency situations.
• Serve or disburse tenant notices, bulletins, and rent statements as assigned by Property Management and/or Supportive Housing staff.
• Assist new residents in becoming familiar with the community and available resources.
• Refer residents/clients to appropriate service staff as needed.
• Answer and direct telephone calls to appropriate staff, take messages, deliver notices and other documents, and maintain files as assigned.
• Maintain daily event logs, delivery logs, incident reports, building rosters, and other reports and forms as necessary.
• Monitor surveillance cameras and overall security of properties.
• Collect random and required observed urinalyses as assigned by Property Management or Supportive Housing staff.
• Monitor and enforce building visiting policies.
• Update lobby area with appropriate health and social services-related information.
• Remove ice and snow as required during inclement weather.
• Inventory, label, and store tenant property.
• Report to other sites as directed by supervisor.
• Adhere to safety policies and procedures.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies regarding confidentiality, privacy, and security.
• Support compliance with privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements.
• Immediately report any breach of protected health information or personal identification information to the CCC Compliance Department and your supervisor.
• Gather, edit, and refine program boilerplates and impact data.
• Help keep files organized and updated.
• Adhere to all CCC policies, procedures, and guidelines.
• Attend all required meetings and training.
• Perform related duties as assigned, within the scope of the role.

Requirements

• Must be able to read, write, and understand English.
• Must not be a registered sex offender.
• Must have basic computer skills including Word, Excel, Email, and basic file management.
• Must generally have the ability to bend, stoop, kneel, squat, twist, reach, pull, and lift heavy objects and climb stairs with reasonable or no accommodation.
• Ability to adhere to Central City Concern’s drug-free workplace, which complies with the Drug-Free Workplace Act of 1988. An employee shall not unlawfully manufacture, distribute, dispense, possess, or use a controlled substance or alcohol in the workplace.
• Must pass a pre-employment drug screen and background check.
• May be required to carry an agency cell phone for work use (provided by Central City Concern).
• Must adhere to agency's non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, lifestyles, and sexual orientations, and treat everyone with respect and dignity.
• Previous experience with janitorial and resident service.

Schedule

Thursday - Sunday, 8:30pm - 7:00am (Monday, Tuesday & Wednesday off).

Pay

$22.05/hr - $29.25/hr. Final compensation will be determined based on relevant experience, education, credentials/licensure, and internal equity. External candidates: Offer max $25.58/hr per our Union contract.

Seniority Bid Window Open: 8/6/2026, Closes: 8/14/2026.

This role is a Union Represented position through the American Federation of State, County, and Municipal Employees (AFSCME). This position could be subject to Recall Rights for employees previously laid off from a CCC union-represented position.

Benefits

• Generous paid time off plan beginning at 4 weeks of PTO accrual per year; accrual amount/rate increases with longevity.
• Up to 11 recognized holidays and 2 personal holidays (dependent on work shift schedule).
• 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer-Paid Life, Short-Term Disability, & Long-Term Disability Insurance.
• Sabbatical Program offering extended time off at years 7, 14, and 21.

Location: Biltmore, 310 NW 6th Ave, Portland.