Community Assistant

About the Role

Tailwind Group is a top twenty owner and manager of off-campus student housing, committed to creating and sustaining a workplace culture that values team members. The Community Assistant role is primarily responsible for providing high-quality customer service to current and future residents and administrative support to the office staff. This is a part-time position at The Quarters Iowa City, a resort-style housing community designed for University of Iowa students, consisting of 352 units and 892 beds.

Responsibilities & Duties

• Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members.
• Participate and assist with the execution of marketing efforts on campus and in the community, customer appreciation events, and other special events.
• Respond to leasing inquiries from prospects by making appointments, conducting tours, maintaining show units, and completing follow-ups with potential residents.
• Assist with annual unit turnover and help execute move-in/move-out procedures.
• Complete administrative and front desk tasks and duties.
• Ensure accurate file documentation and assist in the collection of required fees in accordance with company policy.
• Seek feedback from residents and communicate them with the team.
• Respond to after-hour emergency issues as needed.
• Perform other duties as directed by the Property Manager.

Requirements

• Preference for candidates who live onsite and are currently enrolled at the university.
• Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously.
• Strong administrative, organization, and communication skills.
• High level of integrity and professionalism.
• Self-motivated individual who excels in a team environment.
• Positive and innovative approach to problem-solving.
• Proficiency in Microsoft Office programs: Excel, Word, PowerPoint, and Outlook.

Pay

The compensation rate for this position is $12.00 per hour plus bonus potential.

Schedule

This is a part-time position working a variable schedule, not to exceed 29.5 hours per week. Rotating nights and weekends are required and may vary based on property needs.