Community Banking Regional Manager

About the role

This position is responsible for the overall balanced performance of multiple assigned branches (minimum of 3 locations) with emphasis on lending, deposit acquisition and non-interest income generation for consumer and small business segments. Expected to proactively initiate, develop, and manage long-term, profitable relationships with consumer and small business clients. Deliver quality service in person or by phone such that client needs are met on a consistent, positive basis. Provide general supervision with focus on coaching sales efforts and managing operational risk management of the market or assigned offices.

Responsibilities

• Instill the Company Mission, Vision, and Values within the assigned offices.
• Coordinate efforts to ensure Company client service expectations are delivered.
• Provide sales management and revenue generation within the assigned offices.
• Provide quality leadership, encouragement, and guidance to all assigned personnel, while ensuring that clients receive superior client service quality.
• Make proactive daily contact with clients and prospects to identify additional client financial needs, initiate client relationships, and attract and retain new client households.
• Initiate, direct, and participate in outside retail and small business client development and in-house marketing programs.
• Ensure consumer and small business loan performance within the assigned offices pertaining to growth, profitability, and quality.
• Ensure the balanced growth, servicing, and profitability of the Company’s deposit products.
• Provide leadership and coaching to all members of the branch sales teams to ensure maximum performance and attainment of personal goals and improvement plans.
• Work closely with the Branch Manager and/or Branch Operations Officer in assigned branches for optimal staffing of the branch teams to include hiring, goal setting, performance reviews and ratings, salary reviews, promotional transfers, terminations, training, etc.
• Ensure internal controls are maintained with a proper emphasis on operational risks.
• Proactively market non-credit services (e.g. Insurance, Wealth Management).
• Lead, manage and actively participate in consultations with the Teller Supervisor/Assistant Branch Manager/Branch Operations Officer, in personnel related duties to team members.
• Drive scorecard performance in home office.
• All other duties as assigned.

Qualifications

• A High School Diploma or GED. Higher education preferred.
• Minimum of seven (7) years’ experience in retail operations and sales management.
• Minimum of three (3) years’ experience in directly related role (such as branch management).
• Two (2) years of leadership experience.
• Preferred experience in specialized banking functions (e.g. sales, audit, training, etc.).
• Previous management experience required.
• Experience with change management.
• Strong interpersonal relations and communication skills (verbal & written).
• Strong interpersonal, sales and relationship management skills.
• Ability to gather and analyze facts, draw conclusions, define problems, and suggest solutions.
• Ability to work independently and in team environment.
• Demonstrate ability to provide leadership and to handle multiple priorities under time constraints.
• Ability to appropriately plan and organize; administer and prioritize; monitor and evaluate the workflow of projects and activities.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
• Ability to travel, occasionally overnight.
• Position will require active Nationwide Mortgage Licensing System and Registry (NMLS) registration, or the ability to secure registration upon hire, and is contingent upon successful completion of a credit report review as part of the process.

Benefits

• Medical
• Dental
• Vision
• 401(k) Match
• Profit Sharing
• Paid Time Off
• 11 Holidays
• Tuition Reimbursement
• Free Parking throughout Tompkins Community Bank
• Employee Referrals