Community Associate - Builders (Omaha)

The Root is dedicated to building vibrant workspaces where every member feels a true sense of community and belonging. Launched in 2019 with our first location in Tulsa, Oklahoma, we've grown to 4 locations across the Midwest. We focus on intentional partnerships, innovative design, curated experiences, local creativity, and a diverse group of individuals to connect professionals with a like-minded network that values not just the work they do, but the environment they work in. We offer top-tier workspaces, services, and amenities within modern, well-designed spaces, all while fostering meaningful interactions and delivering exceptional hospitality.

About the role

Our Community Associates are the heart and soul of our operation, serving our members and making the workday greater for everyone they encounter. They take pride in building relationships, keeping our workspace immaculate, and assisting the Community Manager with ongoing daily tasks to ensure that our Root Coworking members and guests are cared for. The ideal candidate is detail-oriented, a team player who enjoys collaborating with others, and is always eager to learn and take on any task necessary. The Community Associate will report directly to the Community Manager.

Responsibilities

• Greet members and guests with a warm and welcoming demeanor.
• Cover the front desk during business hours and/or designated hours.
• Quickly and effectively respond to email and phone inquiries.
• Anticipate member and guest needs before they arise, including brewing coffee, restocking amenities, and cleaning the facility throughout the day.
• Conduct and/or schedule tours of the space.
• Build relationships to achieve the sense of community that our team prides itself on.
• Understand and rehearse our different membership offerings and policies/procedures to help guests, members, and potential new members.
• Receive, process, sort, and organize all incoming mail.
• Brainstorm new and creative ideas for community events, member appreciation, and other fun activities.
• Use organization to maintain order in the space’s day-to-day operations in conjunction with the Community Manager.

Membership Management

• Use excellent communication skills to respond to members with thoughtfulness and professionalism, and communicate all member-related issues to the Community Manager.
• Support the Community Manager with member on- and off-boarding.
• Be active on the member Slack channel.

Space Management

• Conduct sweeps every hour to ensure a tidy and welcoming work environment.
• Brew coffee as needed.
• Run the dishwasher and put away all items.
• Prepare and maintain printing rooms, and restock supplies as needed.

Event Coordination

• Assist the Community Manager in brainstorming, developing, and executing events for members and the public.

Goals & Objectives

• Demonstrate The Root’s core values and strive to achieve our mission.
• Create a welcoming and collaborative community environment through events and building relationships with members.
• Assure excellent member experience and space standards by following through on our Root Coworking playbook.

Skills

You are a team player, a people person with great customer service skills. You sweat the small details and are not afraid to do the dirty work every now and then. You bring a can-do attitude to work every day, with energy and passion for everything you do.

Pay

The hourly compensation range for this position is $18.00 - $20.00. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job-related knowledge, skills, and professional qualifications.

Schedule

This position works approximately 40-45 hours per week with fixed hours to give you stability.

Benefits

• 10 days of PTO
• Approximately 13 paid holidays
• Competitive healthcare benefits
• 401k plan
• $100/month health and wellness credit