Community Associate

The opportunity

You work closely with new and existing customers across a variety of industries, helping to create and maintain a community within your center. Your responsibilities include:

• Taking care of administrative and support needs for customers
• Managing customer requests such as changing WiFi codes, providing directions, setting up projectors, and handling packages
• Ensuring all services are properly charged for accurate invoices
• Helping customers with printing and invoicing
• Opening tickets in the service portal for customer issues
• Planning and organizing networking events
• Creating, printing, and posting event details and notices
• Directing customers to restaurants after meetings
• Gently asking groups to wrap up meetings

About you

• Able to manage multiple tasks effectively
• A good communicator with strong professional relationships and empathy
• Positive, enthusiastic, and adaptable to fast-changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Likely to have 1+ years of customer service experience

What we offer

• Competitive total compensation package
• Work-life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year
• Competitive 401K Program with a Company match
• Affordable and comprehensive health care for full-time team members
• A quarterly bonus plan program
• An hourly rate of $18.00
• A bright and inspiring work environment
• Training and development opportunities aligned with great career paths
• A professional workplace community (business casual attire required)