Community Associate

About the role

The world of work is changing...short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe! Join us and help us bring more freedom to people and businesses, while expanding our network.

Responsibilities

• Work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers.
• Take care of all the administrative and support needs for your customers, ensuring that all the services are properly charged, so that invoices are accurate.
• Help customers with printing, managing their invoices, and setting up meetings and presentations.
• Manage and organize networking events in your center, including writing and sending out invitations, creating and printing posters, and assisting with setup.
• Ensure the center is tidy and ready for the next day, directing groups to restaurants nearby and ensuring everything is in order.
• Communicate effectively with the Community Manager to plan and execute events, and assist in welcoming new prospects to the IWG community.

Requirements

• Knowledge of MS Office and other basic IT equipment.
• Experience and confidence using MS Office and other basic IT equipment.
• Ability to communicate effectively with customers and build strong professional relationships.
• Ability to empathize with customers' needs and provide excellent service.
• Ability to take ownership of problems and find solutions.
• Positive, enthusiastic, and adaptable to fast-changing situations.

Qualifications

• At least 18 years old.

Skills

• Customer service experience (ideally 1+ years).

Benefits

• Work life balance (no standard nights/weekends).
• Generous paid time off plans (sick and vacation).
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual).
• Competitive 401K Program, with a Company match.
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well).
• A quarterly bonus plan program, plus an hourly rate of $20.51.
• A bright and inspiring work environment.
• Training and development opportunities aligned with great career path opportunities.
• A professional workplace community (business casual attire required).

Pay

$20.51 per hour.

Schedule

No standard nights/weekends.