Community Associate

Address: 100 West Big Beaver Road Suite 200, Troy, Michigan 48084

About the role

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center. You will help take care of all the administrative and support needs for your customers so they can focus on running their business.

Responsibilities

• Arrive early to prepare the center for opening and ensure cleanliness.
• Assist customers with various requests such as WiFi codes, package deliveries, meeting room setup, and technical support (e.g., projectors).
• Handle incoming calls and direct them to the appropriate customer.
• Ensure all services are properly charged for accurate invoicing.
• Sort and manage mail while addressing customer inquiries.
• Assist with printing, invoicing, and resolving facility-related issues (e.g., temperature control).
• Organize and promote networking events, including creating e-invites and posters.
• Engage with prospects to highlight the benefits of joining the IWG community.
• Ensure the center is tidy at the end of the day and assist customers with after-hours needs.

Requirements

• Ability to manage multiple tasks while providing excellent customer service.
• Strong communication skills and ability to build professional relationships.
• Ideally 1+ years of customer service experience.
• Problem-solving mindset with a proactive approach to resolving issues.
• Positive, enthusiastic, and adaptable to fast-changing situations.
• Experience and confidence using MS Office and basic IT equipment.
• Legally eligible to work in the country of application and at least 18 years old.

Benefits

• Work-life balance (no standard nights/weekends).
• Generous paid time off plans (sick and vacation).
• 11 paid company holidays per calendar year (in addition to PTO accrual).
• Competitive 401K program with company match.
• Affordable and comprehensive health care for full-time team members (with options for part-timers).
• Quarterly bonus plan program plus an hourly rate of $19.67.
• Bright and inspiring work environment.
• Training and development opportunities aligned with career growth.
• Professional workplace community (business casual attire required).