Community Associate

201 E. Fifth Street Suite 1900, Cincinnati, Ohio 45202, United States of America

About the role

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center. You will handle all administrative and support needs so customers can focus on running their business.

Responsibilities

• Arrive early to prepare the center for opening and ensure cleanliness.
• Assist customers with WiFi access, package deliveries, meeting room setup (including projectors), and directions.
• Manage incoming calls and ensure services are properly charged for accurate invoicing.
• Sort and distribute mail while addressing customer requests.
• Assist with printing, invoicing, and resolving facility issues (e.g., temperature control).
• Coordinate and promote networking events, including creating invitations and posters.
• Engage with prospects to highlight the benefits of joining the IWG community.
• Maintain a tidy workspace and assist customers in wrapping up meetings at the end of the day.

Requirements

• Ability to manage multiple tasks while delivering excellent customer service.
• Strong communication skills and experience building professional relationships (1+ years of customer service preferred).
• Problem-solving mindset with a proactive approach to resolving issues.
• Positive, enthusiastic, and adaptable to fast-changing situations.
• Proficiency in MS Office and basic IT equipment.
• Legally eligible to work in the country of application and at least 18 years old.

Benefits

• Work-life balance with no standard nights or weekends.
• Generous paid time off (sick and vacation).
• 11 paid company holidays per calendar year (in addition to PTO).
• Competitive 401K program with company match.
• Affordable and comprehensive healthcare for full-time employees (options for part-timers).
• Quarterly bonus plan plus an hourly rate of $18.76.
• Bright and inspiring work environment.
• Training and development opportunities aligned with career growth.
• Professional workplace community (business casual attire required).