Community Associate, 800 N High Street

About the Opportunity

As a Community Associate, you'll be the primary point of contact for the Community and act as the "face" of WeWork. You will report to your building each day to support the Community Management team.

Responsibilities

• Build a welcoming and collaborative community environment amongst members through events and building relationships
• Ensure building is fully operational and processes run efficiently
• Drive growth and promotion of WeWork-provided service offerings
• Take direction from the Community Lead and Community Manager to support the Community Team as necessary
• Depending on assigned location, work with members from different backgrounds and industries, or focus efforts on one Enterprise client (Enterprise locations may have different holidays, technical systems, operational/relationship requirements, and property management responsibilities than Classic locations)

Front Desk Management

• Cover front desk during building's set business hours and be on-site point of contact at Community Bar
• Greet members and guests with warm, welcoming demeanor
• Ensure all guests properly sign in via Welkio tablet per guest policy
• Learn members' and guests' names to build relationships and facilitate community
• Anticipate member/guest needs using relevant collected information to personalize experience
• Ensure building-specific forms are up to date (pet forms, filming requests, bike room requests, etc.)
• Keep front desk clean and organized
• Notify members of food deliveries and couriers
• Answer member/guest questions about building (way-finding, policies, procedures, community etiquette, etc.)

Events and Membership Engagement

• Provide feedback on programming types based on member makeup; evaluate events on attendance, satisfaction, and impact
• Consistently celebrate members' successes and milestones through gifts and notes
• Distribute event promotion info including creation and posting of weekly and individual event posters
• Ensure building-specific operational requirements for events (elevators, HVAC, etc.)
• Input notes into Kube or equivalent system about members
• Identify and execute opportunities to connect members with each other
• Know and recommend local restaurants, food delivery, catering, team outing venues, post office, shipping center, supply store, etc.
• Be active on WeWork member network to engage members
• Know and explain WeWork policies and procedures; communicate and update members on building issues
• Ensure music levels and activations are appropriate to daypart and occasion
• Write and send broadcasts relating to building updates

Building Operations and Management

• Receive, process, sort, and organize all mail
• Locate and issue posts via regional system to members upon request
• Keep mailroom organized and clean
• "Return to Sender" for unidentified mail and former member mail after 30 days of no-pick up
• Ensure courier parcels have correct details for scheduled pick-ups
• Investigate, escalate, and resolve 'lost' packages
• Know and explain WeWork policies and procedures around mail and mailroom
• Track, audit, and organize keys collected and distributed
• Manage keycard stock and request new inventory as needed
• Collect keys and key cards upon move-out
• Review location and use of each piece of Emergency Equipment
• Provide support for automated coffee machine for guests and members

Qualifications

• College graduate with four-year degree preferred, but not required
• 1+ years of hospitality experience
• Customer service and/or sales experience a plus
• Strong verbal and written communication skills
• Outstanding interpersonal and multitasking skills
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion
• Passion for entrepreneurial communities
• Passion and understanding of WeWork's mission and values
• Proficient in basic computer skills

Pay

Base Pay: $20.50 - $22.50

Benefits

• 20 days of PTO per full calendar year
• Approximately 13 paid holidays per full calendar year
• 80 hours of paid sick time per full calendar year
• 16 weeks paid parental leave
• Competitive healthcare benefits
• 401k plan
• Life and AD&D insurance