Community Associate, 177 E Colorado Blvd (Pasadena)

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re leading the movement. Our purpose is to give members the support to do their best work and the space to take their ideas to new heights.

About the role

As a Community Associate, you'll be the primary point of contact for the community and act as the “face” of WeWork. You will report to your building each day to support the Community Management team, helping to build a welcoming and collaborative environment through events and member relationships. Your work will ensure the building is fully operational, processes run efficiently, and WeWork’s service offerings are promoted—all while embodying our core values and mission.

Depending on your assigned location, you may work with a diverse mix of members or focus on one of our Enterprise clients. Enterprise roles may involve different holidays, technical systems, operational requirements, and property management responsibilities compared to Classic locations.

Responsibilities

• Front Desk Management
  • Cover the front desk during business hours and serve as the on-site point of contact.
  • Greet members and guests warmly and ensure all guests sign in via the Welkio tablet.
  • Learn members’ names to build relationships and foster a sense of community.
  • Anticipate member needs using collected information to personalize their experience.
  • Maintain up-to-date building-specific forms (e.g., pet forms, filming requests, bike room requests).
  • Keep the front desk clean and organized.
  • Notify members of food deliveries and couriers.
  • Answer member and guest questions about building policies, way-finding, and community etiquette.
• Events and Membership Engagement
  • Provide feedback on event programming based on member makeup and evaluate events for attendance and impact.
  • Celebrate members’ successes and milestones with gifts and notes.
  • Promote events by creating and posting weekly event posters and individual event materials.
  • Ensure building-specific operational requirements (e.g., elevators, HVAC) are met for each event.
  • Input member notes into Kube or equivalent systems.
  • Identify and facilitate opportunities to connect members.
  • Recommend local services (e.g., restaurants, catering, shipping centers, team outing venues).
  • Engage members actively on the WeWork member network.
  • Communicate WeWork policies and building updates to members.
  • Ensure music levels and activations are appropriate for the time of day and occasion.
  • Write and send broadcasts about building updates.
• Building Operations and Management
  • Receive, process, sort, and organize all mail.
  • Locate and issue posts to members via the regional system.
  • Maintain a clean and organized mailroom.
  • Return unidentified or former member mail after 30 days of no pickup.
  • Ensure courier parcels have correct details for scheduled pickups.
  • Investigate, escalate, and resolve lost packages.
  • Explain WeWork’s mail and mailroom policies.
  • Track, audit, and organize keys and keycards.
  • Manage keycard stock and request new inventory as needed.
  • Collect keys and keycards upon member move-out.
  • Review the location and usage of emergency equipment.
  • Provide support for automated coffee machines for guests and members.

Requirements

• College graduate with a four-year degree preferred (not required).
• 1+ years of hospitality experience.
• Customer service and/or sales experience is a plus.
• Strong verbal and written communication skills.
• Outstanding interpersonal and multitasking abilities.
• Demonstrated integrity, dependability, responsibility, and self-awareness.
• Passion for entrepreneurial communities and WeWork’s mission and values.
• Proficiency in basic computer skills.

Pay

Base pay: $23 to $25 per hour.

Employees are eligible to participate in an incentive plan specific to their role. Details will be provided by your recruiter.

Benefits

Full-time employees are eligible for comprehensive benefits, including:

• 20 days of PTO, approximately 13 paid holidays, and 80 hours of paid sick time per full calendar year.
• 16 weeks of paid parental leave.
• Competitive healthcare benefits.
• 401k plan.
• Life and AD&D insurance.