Community Assistant - The Castilian

Assists property management in selling and leasing the property to prospective residents and parents, and helps offer current residents a dynamic and enhanced living experience through excellent customer service and dedication to American Campus Basic Operating Standards and Systems (BOSS). A degree or certificate program must be in progress from an accredited college or university while in this position.

Responsibilities

• Conduct all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and completing required prospect follow-up in a timely and accurate manner.
• Understand, support, and abide by all American Campus Communities policies and procedures while providing unparalleled customer service and respect for residents.
• Work a structured administrative shift in the office each week as determined by your supervisor, which may include evenings, weekdays, weekends, and/or holidays.
• Work assigned “Community Assistant On-Call” shifts, which may include weekdays, weekends, and/or holidays at any point during the day, evening, and/or overnight.
• Participate fully in the Turn, Move-In, and Move-Out processes.

Leasing and Marketing

• Give leasing tours, answer leasing phone calls, and process online inquiries.
• Fully and accurately complete a guest card for each prospective resident contact, whether by phone or in person.
• Enter prospective resident information into the Salesforce leasing management system in a timely and accurate manner.
• Participate in orientation marketing, housing fairs, open houses, social media initiatives, and other community events.
• Assist with the implementation of renewal marketing campaign elements, including renewal events.
• Support off-site marketing efforts on campus, in the community, and at special events.
• Plan and execute social media strategies, creating and publishing content to a variety of platforms, and interacting with resident communities and/or identified target audiences.
• Project a favorable image of the community to achieve property objectives, public recognition, and a positive reputation within the local community.

Basic Operating Standards and Systems

Cleanliness

• Come to work in appropriate attire as outlined by ACC standards.
• Assist in keeping the community clean by surveying common areas regularly for cleanliness, appearance, and working order.
• Immediately report any life safety hazard or maintenance concern encountered on the property.

Community

• Become acquainted with residents living at the property while serving as a resource for both residents and parents concerning the property, the local University and/or College, and greater community.
• Enthusiastically participate in and promote ACC programming and initiatives.
• Respond to and document behaviors of residents that violate the law or the ACC lease agreement.
• Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources.
• Encourage the respect and appreciation of individual differences.
• Mediate conflict and help residents create a respectful living community.

Customer Service

• Exhibit a welcoming and professional attitude at all times when interacting with prospective residents and parents, and current residents and parents.
• Act as a resource for all customers when confronted with a customer service concern.
• Be familiar with general maintenance policies and procedures and be available to assist in after-hours maintenance emergencies.

Team Collaboration

• Place a high priority on availability for CA scheduling when considering other extracurricular opportunities.
• Attend and constructively contribute to all weekly staff meetings and any special/emergency meetings.
• Participate in all staff training and orientation, which may include evenings, weekdays, and/or weekends.
• Participate in recruitment, selection, and training of all new staff members as requested by the Manager, which may include evenings, weekdays, and/or weekends.
• Maintain a professional attitude and manner in your work relationships.
• Model and encourage a positive attitude among staff.

Administrative Tasks

• Complete room/apartment inventories, key checks, and common area inventories as assigned.
• Complete and submit required reports.
• Distribute materials and messages from or approved by the Manager in a timely manner and/or by the assigned completion date.
• Facilitate the administration of the Community Service Survey.
• Accurately conduct student census as needed.

Turn, Move-In, and Move-Out

• Available to work as scheduled/needed during Turn, Move-In, and Move-Out, which may consist of multiple days in a row and/or extended hours.
• Participate fully in the preparation and administration of Turn, Move-In, and Move-Out.
• Assist in the make-ready of units, including removing trash, identifying/documenting damages, cleaning, painting, assembling/moving furniture, and performing small repairs such as lightbulb replacement, caulking, etc.
• Maintain the grounds, clubhouse, office, and other common areas such as hallways/breezeways and elevators, including picking up trash, cleaning, painting, and basic landscaping.
• Escort vendors throughout the community to necessary locations and stay with them until the project is finished or otherwise directed.

Requirements

• Degree or certificate program in progress from an accredited college or university.
• Available to work regularly assigned office and on-call shifts, including weekdays, weekends, and holidays based on academic schedule availability.
• Periodically work events that may occur in the evenings and/or on weekends.