Community Assistant

About the role

A Community Assistant at Verrado, a vibrant master-planned community in Buckeye, is a key member of the Verrado Community Life Team. This role combines customer service, organization, and problem-solving in a highly visible role where your follow-through directly shapes the resident experience.

Responsibilities

• Create a Welcoming Resident Experience
• Enthusiastically greet residents, guests, vendors, volunteers, and other visitors to the Verrado Community Association office.
• Provide first-level assistance by answering questions, resolving routine needs, and connecting visitors or callers with the appropriate team member when additional support is needed.
• Support residents with community web portal registrations, account questions, resident verification, and facility access cards for Verrado and Victory District.
• Communicate policies and procedures clearly while handling questions or tense interactions with tact, professionalism, and poise.
• Support the Community Life Team
• Provide day-to-day administrative and clerical support for the Verrado Community Life Team.
• Cook up calendars, appointments, conference room use, meeting setup, audiovisual needs, conference calls, and catering.
• Assist with team projects and contribute wherever needed to support an efficient, collaborative operation.
• Keep the Office Running Smoothly
• Coordinate office supplies, stationery, postage, kitchen supplies, and other workplace needs.
• Maintain office equipment and coordinate service or maintenance when needed.
• Sort and distribute mail and help manage building operations for the Verrado Community Association office.
• Maintain organized office policies, standard operating procedures, and records.
• Manage Systems and Important Details
• Operate and maintain resident verification, facility access, and database systems with accuracy and strong attention to detail.
• Manage electronic retention of owner title documents in accordance with recordkeeping requirements.
• Enter and maintain community information in applicable systems, including new park names.
• Balance multiple requests, calls, and interruptions while ensuring timely and dependable follow-through.

Requirements

• High school diploma or GED required; college coursework or a degree is a plus.
• Customer service, administrative assistance, front office, hospitality, or similar professional support experience.
• Strong verbal and written communication skills and comfort assisting and educating homeowners.
• Highly organized, detail-oriented, dependable, and able to manage competing priorities with frequent interruptions.
• Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint, with the ability to learn and confidently use databases and resident-facing technology.
• A collaborative, personable, tactful, and solutions-oriented approach.
• Experience working with volunteers, clubs, committees, neighborhood groups, or community associations is a plus.
• Spanish fluency is a plus.

Qualifications

• Full-time, on-site position at Verrado in Buckeye, Arizona.
• Ability to attend occasional after-hours events as needed.
• Ability to lift at least 30 pounds.
• Ability to obtain and maintain CPR, First Aid, and AED certifications.