Community Assistant

About the role

The Community Assistant (CA) role is a tremendous leadership and career development opportunity that goes far beyond just another part-time job. The CA plays a vital role in creating a supportive and vibrant living environment within a successful student housing apartment community. CAs are integral to the marketing and leasing process in their communities.

Responsibilities

• Provide exceptional customer service to residents, prospective residents, and their guests.
• Create a welcoming and inclusive atmosphere by promptly addressing concerns, maintaining a clean and organized community space, and ensuring a positive resident experience.
• Assist residents with inquiries, concerns, and requests in a friendly and professional manner.
• Serve as a knowledgeable resource regarding community policies, procedures, and services.
• Provide guidance and referrals to appropriate campus resources when necessary.
• Develop and implement engaging activities, events, and programs that foster community spirit and encourage resident involvement.
• Collaborate with fellow Community Assistants and staff to create a diverse and inclusive community that promotes social connections and personal growth.
• Aid in administrative tasks such as managing resident inquiries, maintaining accurate resident records and documentation, supporting room assignments, move-ins, and move-outs, and assisting with maintaining community bulletin boards, newsletters, and other communication channels.
• Promote a safe and secure living environment by adhering to and enforcing community policies and procedures. Report maintenance issues, safety concerns, and potential policy violations to appropriate staff members promptly.
• Assist with emergency response and crisis management protocols.
• Collaborate with other staff members to ensure seamless operations and a cohesive residential community.
• Support and assist Resident Directors and other staff members as needed.
• Participate in the “turn” process.

Qualifications

• Strong communication and interpersonal skills, with the ability to work with diverse groups of people.
• Demonstrated ability to lead, motivate, and mentor others.
• Ability to work effectively in a team environment.
• Strong organizational and time management skills.
• Knowledge of or willingness to learn about campus resources and services.
• Understanding of and commitment to diversity, inclusion, and respect.
• Basic computer proficiency and ability to learn software applications.
• Flexibility to work evenings, weekends, and occasional special events.
• Ability to be on-call for emergencies.
• Current account is in good standing (if current resident).

Skills

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Benefits

This position offers competitive compensation and opportunities for advancement and growth.