Community Assistant - The 505 (Student Living)

About the role

The Community Assistant - The 505 is responsible for performing administrative tasks for the leasing office, assisting with sales and leasing activities, and supporting resident functions.

Responsibilities

• Performs administrative tasks including copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and other collateral materials.
• Affords support to sales and leasing activities by conducting virtual tours, responding to online inquiries, greeting and qualifying prospects, conducting property tours, and showing apartments.
• Aids in the lease preparation process by generating all required lease paperwork and organizing resident lease files.
• Affords support to the move in and move out process for residents; commits to working move-in and move-out dates with the understanding that these events, along with “turn,” are mandatory work dates. Any time off during these dates will be considered an exception and must be requested and approved in writing by the Community Manager well in advance.
• Answers incoming calls and sets appointments for prospects to tour the property.
• Performs on-campus marketing outreach to generate Community awareness and qualified traffic.
• Affords support to resident functions, including parties, birthday cards, unit visits, and other programs to achieve resident satisfaction goals.
• Schedules and conducts resident visits as directed and distributes notices such as flyers, newsletters, resident surveys, and late notices.
• Acts as an after-hours liaison between residents and property management; responds to after-hours emergencies within a required period of time. At least one on-call shift per week is expected; however, the schedule is determined at the site level.
• Responds quickly and courteously to resident concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).

Requirements

• Ability to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Ability to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
• Ability to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.
• Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
• Ability to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or administrative support preferred.
• Strong organizational and communication skills.
• Ability to work independently and as part of a team.
• Basic computer skills, including Microsoft Office.

Skills

• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to handle multiple tasks simultaneously.
• Knowledge of property management systems and procedures.

Benefits

• 401(k) with Company Match (eligibility required)
• Employee Assistance Program
• Paid sick time