Community Assistant- Nordheim Court (Student Living)

About the role

The Community Assistant at Nordheim Court (Student Living) is responsible for performing administrative tasks, assisting with sales and leasing activities, and supporting resident functions.

Responsibilities

• Performs administrative tasks including copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and other collateral materials.
• Affords support to sales and leasing activities by conducting virtual tours, responding to online inquiries, greeting and qualifying prospects, conducting property tours, and showing apartments.
• Aids in the lease preparation process by generating all required lease paperwork and organizing resident lease files.
• Affords support to the move in and move out process for residents; commits to working move-in and move-out dates as mandatory work dates.
• Answers incoming calls and sets appointments for prospects to tour the property.
• Engages in on-campus marketing outreach to generate community awareness and qualified traffic.
• Affords support to resident functions, including parties, birthday cards, unit visits, and other programs to achieve resident satisfaction goals.
• Schedules and conducts resident visits as directed and distributes notices such as flyers, newsletters, resident surveys, and late notices.
• Acts as an after-hours liaison between residents and property management; responds to after-hours emergencies within a required period of time.
• Responds quickly and courteously to resident concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).

Requirements

Physical demands include standing, walking, sitting for extended periods, bending, stooping, climbing ladders, reaching, carrying objects, and crawling in confined areas. Incumbents must be able to work inside and outside in all weather conditions, push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance. Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays.

Qualifications

Experience in customer service, administrative support, and property management is preferred. Familiarity with Microsoft Office Suite and basic computer skills are required. Knowledge of local regulations and policies related to student housing is beneficial.

Skills

Strong organizational and communication skills, ability to multitask, and proficiency in using technology tools are essential. The ability to handle confidential information and maintain confidentiality is also important.

Benefits

Benefits offered for part-time team members include a 401(k) with Company Match, Employee Assistance Program, and paid sick time.

Pay

The hourly rate for this position is $20.00-$22.00 per hour.

Schedule

The schedule for this position is flexible and may include evenings, weekends, and holidays.