Community Assistant - Tower701 (Student Living)

About the role

The Community Assistant at Tower701 (Student Living) is responsible for performing administrative tasks for the leasing office, assisting with sales and leasing activities, and supporting resident functions.

Responsibilities

• Performs administrative tasks including copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and other collateral materials.
• Assists with sales and leasing activities by conducting virtual tours, responding to online inquiries, greeting and qualifying prospects, conducting property tours, and showing apartments.
• Assists with the lease preparation process by generating all required lease paperwork and organizing resident lease files.
• Assists with move in and move out processes for residents; commits to working move-in and move-out dates.
• Answers incoming calls and sets appointments for prospects to tour the property.
• Performs on-campus marketing outreach to generate community awareness and qualified traffic.
• Schedules and conducts resident visits as directed and distributes notices such as flyers, newsletters, resident surveys, and late notices.
• Acts as an after-hours liaison between residents and property management; responds to after-hours emergencies within a required period of time.
• Responds quickly and courteously to resident concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).

Requirements

Physical demands include standing, walking, and sitting for extended periods, bending, stooping, climbing ladders, reaching, carrying objects, and crawling in confined areas. Incumbents must also work inside and outside in all weather conditions, push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance. Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays.

Qualifications

High school diploma or equivalent. Experience in customer service or related field preferred. Must have strong organizational and communication skills, and be able to work independently and as part of a team. Knowledge of Microsoft Office Suite is required.

Skills

Excellent verbal and written communication skills. Ability to multitask and prioritize effectively. Strong organizational and attention to detail skills. Proficiency in Microsoft Office Suite.

Benefits

Includes a 401(k) with Company Match, Employee Assistance Program, and paid sick time. Additional compensation may include participation in a quarterly or annual bonus program based on individual and company performance, and weekly, monthly, and/or quarterly bonus programs. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Pay

The salary range for this position is $16.00 - $18.00.

Schedule

Apart from the flexibility of the work schedule, which includes taking "call" during evenings, weekends, and holidays, the Community Assistant works part-time hours at Tower701 (Student Living).