Community Ambassador - The Station Raleigh

About the role

The Community Ambassador is at the forefront of the community and responsible for delivering exceptional service to prospective and current residents to help maximize occupancy year over year. This role will guide prospective residents through the leasing process, assist in planning and participate in marketing and community events, and meet sales goals as outlined by the Leasing & Marketing Manager and Community Manager. You must be able to communicate effectively, meet deadlines, and manage your time efficiently.

Reports to: Community Manager. Direct Reports: None.

Responsibilities

• Understand the Housing Contract and all related addendums and be able to clearly communicate all information to prospective residents, residents, and guarantors.
• Conduct all tasks necessary to close the sale in accordance with LEASE Training guidelines including: generating new leads, completing guest cards, scheduling & conducting tours, lead follow up.
• Assist in promoting the community via social media platforms and participating in on- and off-campus marketing events.
• Assist with email and text campaigns in Entrata and TextUs.
• Represent the community and Landmark Properties in a professional manner. Maintain a positive community environment and encourage participation in Residence Life activities.
• Assist in resolving resident concerns/conflict by escalating to the appropriate manager.
• Perform daily opening and closing checklists, including model & tour route inspection, performing housekeeping as needed.
• Attend and contribute to Landmark Lineup and required staff meetings.
• Respond to internet and telephone inquiries in a timely and professional manner.
• Enter Maintenance Requests, as needed.
• Keep detailed activity logs in prospect and resident accounts.
• Label & log packages and send resident notifications.
• Enforce community policies and procedures in accordance with the Housing Contract and report any Housing Contract violations to the Community Manager.
• Adhere and comply with corporate procedures and government laws on Fair Housing.
• Participate in all Turn-related activities including: move-in and move-out days, unit inspections, trash-outs.

Requirements

High school diploma or equivalent required. Enrolled in Bachelor’s degree program in a relevant major such as Business Administration, Marketing, Communications, Accounting, Information Technology, Public Relations, etc. preferred.

Skills

• Strong organization skills.
• Reliable and self-disciplined.
• Proficient in Microsoft Office Suite or related software.
• Ability to work evening and weekend hours, including resident lockouts as needed.
• Must be available to work during summer and Turn period.