Community Ambassador - East Main Quarters

Duties/Responsibilities

• Understand the Housing Contract and all related addendums and communicate all information to prospective residents, residents, and guarantors.
• Close the sale in accordance with LEASE Training guidelines, including generating new leads, completing guest cards, scheduling and conducting tours, and lead follow-up.
• Promote the community via social media platforms and participate in on- and off-campus marketing events.
• Assist with email and text campaigns in Entrata and TextUs.
• Represent the community and Landmark Properties in a professional manner.
• Maintain a positive community environment and encourage participation in Residence Life activities.
• Resolve resident concerns/conflicts by escalating to the appropriate manager.
• Perform daily opening and closing checklists, including model & tour route inspection, and perform housekeeping as needed.
• Attend and contribute to Landmark Lineup and required staff meetings.
• Respond to internet and telephone inquiries in a timely and professional manner.
• Enter Maintenance Requests, as needed.
• Keep detailed activity logs in prospect and resident accounts.
• Label & log packages and send resident notifications.
• Enforce community policies and procedures in accordance with the Housing Contract and report any Housing Contract violations to the Community Manager.
• Adhere and comply with corporate procedures and government laws on Fair Housing.
• Participate in all Turn-related activities including: Move-in and Move-out days, unit inspections, trash-outs.

Qualifications

• High school diploma or equivalent required.
• Enrolled in Bachelor’s degree program in a relevant major such as Business Administration, Marketing, Communications, Accounting, Information Technology, Public Relations, etc. preferred.

Preferred Knowledge, Skills, & Abilities

• Strong organization skills.
• Reliable and self-disciplined.
• Proficient in Microsoft Office Suite or related software.
• Ability to work evening and weekend hours, including resident lockouts as needed.
• Available to work during summer and Turn period.

Education

• High school diploma or equivalent required.

Company Information

• Landmark Properties is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.