Community Ambassador - The Retreat East

Responsibilities

• Understand the Housing Contract and related addendums; clearly communicate information to prospective residents, current residents, and guarantors.
• Generate new leads, complete guest cards, schedule and conduct tours, and follow up with leads in accordance with LEASE Training guidelines.
• Assist in promoting the community via social media platforms and participate in on‑ and off‑campus marketing events.
• Support email and text campaigns using Entrata and TextUs.
• Represent Landmark Properties professionally and maintain a positive community environment that encourages participation in Residence Life activities.
• Assist in resolving resident concerns or conflicts by escalating to the appropriate manager.
• Perform daily opening and closing checklists, including model and tour route inspections and housekeeping as needed.
• Attend and contribute to Landmark Lineup and required staff meetings.
• Respond promptly and professionally to internet and telephone inquiries.
• Enter maintenance requests as needed and keep detailed activity logs in prospect and resident accounts.
• Label and log packages, send resident notifications, and enforce community policies and procedures in accordance with the Housing Contract.
• Report any Housing Contract violations to the Community Manager and comply with corporate Fair Housing procedures and government laws.
• Participate in all turn‑related activities, including move‑in and move‑out days, unit inspections, and trash‑outs.

Education & Experience

High school diploma or equivalent required. Currently enrolled in a Bachelor’s degree program in a relevant major such as Business Administration, Marketing, Communications, Accounting, Information Technology, Public Relations, etc., is preferred.

Preferred Knowledge, Skills, & Abilities

• Strong organization skills.
• Reliability and self‑discipline.
• Proficiency with Microsoft Office Suite or related software.
• Ability to work evening and weekend hours, including resident lockouts as needed.
• Availability to work during summer and turn periods.

Work Environment

The work environment is typically moderate in noise level. The employee performs essential functions in an office/ community setting with no travel required. Reasonable accommodations may be made for individuals with disabilities.

Physical Demands

The role frequently requires the employee to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear. Vision requirements include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.