Community Account Specialist

Responsibilities

• Actively communicates with residents regarding move-in process, ledger balances, past move-out balances, and eviction status.
• Solves customer escalations in a timely and accurate manner.
• Maintain the highest level of customer service for residents, vendors, teammates, and corporate departments through strong collaboration and communication.
• Ensure compliance of company money management and accounts receivable policies and procedures.
• Responsible for the collection process, ensuring accurate and timely delivery of Pay or Quits, delinquency notices, and resident communications.
• Completes accounting responsibilities including revenue management, and timely processing of Deposit Accounting and Accounting Month End.
• Supports legal proceedings for unpaid rent, including the unlawful detainer, small claims, and eviction processes.
• Absorb and manage other ad hoc requests and reports as needed.

Requirements

• Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex.
• Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.
• Excellent verbal and written communication skills. Ability to create, compose, and edit written materials.
• Regular, consistent, and timely attendance required.
• This role requires a five-day workweek that will likely include weekend coverage.
• Work is primarily performed at an Essex office location, involving extended periods of sitting at a desk or workstation, with the regular need to deliver resident notices. This may involve walking and use of stairs for prolonged periods of time.
• Travel required for occasional meetings, training, community visits, court appearances.

Qualifications

• High school diploma or equivalent required.
• College degree preferred.
• One year’s experience in a customer service environment preferred.
• Must have a valid driver's license.

Skills

• Ability to comprehend, analyze, and interpret documents.
• Ability to solve problems involving several options in situations.
• Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines.
• Highly organized and demonstrated project management skills.
• Ability to exercise initiative.

Benefits

• Competitive salaries.
• Career growth opportunities.
• Eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more.
• 12 paid holidays and 15 PTO days.
• Housing discount of 20% for eligible positions.

Pay

New hires generally start between $24.50 - $29.09 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.

Schedule

This role requires a five-day workweek that will likely include weekend coverage.