Community Access Manager - Community Programs

About the Role

At Hilltop Community Resources, we are a multi-faceted non-profit organization serving our community in beautiful Western Colorado. For 75 years, Hilltop has provided resources and support for people of all ages, stages, and walks of life, rooted in our values of Relationship, Integrity, Courage, Inclusivity, Growth, and Fun. This role offers a fantastic opportunity with chances for growth, connection, and team building in a culture of purpose and belonging.

As the Community Access Manager, you will oversee program operations, support existing services, maintain community partnerships, manage budgets and compliance, collaborate across Hilltop programs, and lead a dedicated team of supervisors and team members. This is an opportunity for a dependable leader passionate about programming that supports community members across Grand Junction and beyond.

Responsibilities

• Program Leadership & Integrity
  • Provide leadership and ongoing support for Community Access programs.
  • Collaborate effectively across Hilltop programs to support organizational goals.
  • Demonstrate high integrity by living Hilltop’s values and supporting team members in applying them.
• Program Oversight
  • Monitor each program's goals and outcomes, making adjustments to improve service quality, employee and participant experience, and community impact.
  • Support Coordinators in maintaining and updating policies, procedures, and operational systems for consistent, high-quality services.
  • Ensure programs remain compliant with funding, regulatory, contractual, and organizational requirements.
  • Oversee program data collection, outcome measurement, reporting processes, and quality improvement efforts.
  • Analyze results, identify trends, and use data to support informed decision-making and meaningful community impact.
• Financial Stewardship
  • Develop, manage, and operate within approved operational budgets.
  • Ensure accurate financial tracking and oversight of state, grant, contract, and other funding sources.
  • Work collaboratively with Hilltop’s Financial and Grant Writing teams to support fiscal stability.
  • Assist with grant writing and oversee grant implementation, compliance, and reporting requirements.
  • Ensure timely completion of financial, grant, program, and stakeholder reports.
• Team Leadership and Direct Supervision of Coordinators
  • Recruit, hire, train, mentor, and develop coordinators and program staff.
  • Provide direct supervision, coaching, and guidance to coordinators to support consistent leadership across programs.
  • Support supervisors in developing strong supervisory practices, including clear communication, timely feedback, performance management, staff development, and conflict resolution.
  • Address performance issues, resolve employee and participant concerns, and support employee retention.
  • Model and promote a strengths-based leadership approach that builds supervisor confidence, encourages problem-solving, and supports a positive, accountable team culture.
• Community Partnership
  • Lead and participate in outreach to promote Hilltop, Community Programs, and Community Access programs.
  • Serve as a community liaison, attending appropriate committee meetings locally and at the state level.

Requirements

• Experience managing community-based programs, human services, nonprofit programs, or related initiatives.
• Demonstrated success supporting established programs, managing projects and teams, and strengthening operational systems.
• Experience managing budgets, grants, contracts, and funding requirements.
• Proven leadership experience with staff supervision, coaching, and performance management.
• Strong knowledge of compliance, reporting, and program evaluation practices.
• Exceptional relationship-building, communication, and public speaking skills.
• Ability to effectively manage multiple priorities while maintaining attention to detail.
• Passion for sustaining meaningful services and improving access for individuals and families.
• Preferred: Spanish proficiency, with strong written and verbal communication skills to support effective service delivery, outreach, and community engagement.

Benefits

• Competitive pay and benefits (see Hilltop Community Resources Benefits Guide).
• Professional and personal development opportunities for all employees.
• A supportive and inclusive work environment.
• Meaningful work that makes a positive impact in the community and lives of others.

Pay

The starting wage range for this role is $28.35 to $29.76 per hour.

Schedule

This position is full-time, Monday through Friday, 8am to 5pm.

Clearances & Health Requirements

The following background checks are conducted by Hilltop Community Resources:

• Hilltop Criminal Background Check
• Sex Offender Registry
• Driving Record
• Colorado Adult Protective Services Background Check (CAPS)
• Department of Health and Human Services Office of Inspector General (OIG) Exclusion List
• Non-Facility Fingerprint Card
• Non-Facility TRAILS (Child Abuse Registry)
• Influenza Vaccination (recommended)
• Any other vaccination required by licensing