Communications & Training Specialist (I-ERP)

About the role

The Communications & Training Specialist supports the I-ERP Communications & Training team in developing and executing communication, engagement, and training initiatives that drive awareness, adoption, and end-user readiness across the organization.

Responsibilities

• Communications & Engagement Support
• Develop and execute I-ERP communication strategies and plans.
• Manage communication initiatives, including newsletters, podcasts, and other employee engagement channels.
• Create, review, edit, and refine communication content to ensure clarity, consistency, and effectiveness.
• Lead scripting, coordination, logistics, and delivery of the Tek Talks Podcast and I-ERP Minute Podcast.
• Support global end-user engagement initiatives and communication campaigns.
• Track communication effectiveness through metrics, reporting, and performance analysis.
• Contribute to corporate engagement strategies and support external/public-facing communication efforts when needed.
• Develop impactful, audience-focused content with strong storytelling elements.
• Training & Development
• Collaborate with subject matter experts (SMEs) to design, develop, and maintain I-ERP training curriculum and learning materials.
• Update and enhance training content to meet evolving business and user needs.
• Facilitate engaging instructor-led training sessions, workshops, and Microsoft Teams learning events.
• Deliver training to diverse audiences in both in-person and virtual environments.
• Assess training effectiveness and recommend improvements to increase learner engagement and comprehension.

Requirements

• Communications management and strategic planning
• Internal communications development
• Newsletter creation and content management
• Podcast scripting, coordination, and logistics management
• Training content development and curriculum design
• Training facilitation and delivery
• Microsoft PowerPoint
• Microsoft Excel
• Microsoft SharePoint
• Artificial Intelligence and Expert Systems

Qualifications

• 3 to 5 years of experience in communications, training, employee engagement, organizational communications, learning & development, or a related field.
• Demonstrated experience developing and executing communication strategies and training programs.
• Experience creating internal communications for corporate, leadership, and cross-functional audiences.
• Proven ability to manage multiple projects and stakeholders in a fast-paced environment.

Skills

• To highlight on resumes:
• Podcast Leadership & Content Production: Developing scripts and content, coordinating logistics and production schedules, managing stakeholder participation, measuring success and audience engagement, aligning content with business objectives.
• Internal Communications: Developing targeted communications for diverse audiences, supporting purchasing, operations, or cross-functional business functions, tailoring messaging to achieve specific communication goals, utilizing various communication channels effectively.
• Training Content Development & Maintenance: Creating, formatting, and updating training materials, curriculum development and instructional design experience, improving learner engagement and training effectiveness, delivering measurable training outcomes.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans, an ESPP (employee stock purchase program), a 401K program, a Health Savings Account (HSA) on the HDHP plan, a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program, and other discounts. Professional development includes an on-demand training program, access to certification prep and a library of technical and leadership courses/books/seminars, certification discounts and other perks to associations like CompTIA and IIBA. Everforth Apex also has a dedicated customer service team for questions about benefits and other resources, and a certified Career Coach. For more information, see the 'Welcome Packet' provided by an Everforth Apex team member. Everforth Apex is an equal opportunity employer and considers qualified applicants with criminal histories in a manner consistent with applicable law. For ADA accommodations, contact the Benefits Department at [email protected] or 804-523-8228.