Communications Technician 4, Network Maintenance - DOT

Core Responsibilities

• Possess ability to troubleshoot on analog and digital optics to support connectivity to the node, remote OLT/vBNG, or OLT, and channelized and non-channelized optical signals.
• Able to isolate and resolve fiber optic signal impairments for Hybrid Fiber Coax (HFC) and Ethernet Passive Optical Network (EPON) networks.
• Performs inspections of fiber optic equipment during the course of troubleshooting such as connectors, patch panels, optical splitters, attenuators, etc.
• Performs construction maintenance duties such as: splices aerial/underground coaxial cable and equipment to restore cable plant to system specification; splices and activates new coaxial plant as required; repairs and/or replace damaged aerial/underground plant; and inspects, repairs and/or replaces power supplies as necessary.
• Responds to damage scenarios and initiates fixes and/or communicates and arranges appropriate fix agents through collaboration with other departments such as Construction, Head End, Operations, and others to resolve complex network issues.
• Possesses knowledge of the National Electrical Code (NEC,), the National Electrical Safety Code (NESC,), the Occupational Safety and Health Act (OSHA,), Federal Communications Commission (FCC,), Environmental Protection Agency (EPA,), Department of Transportation (DOT,), American National Standards Institute (ANSI,) and various state and local codes including G.O. 95 and G.O. 128, (when applicable).
• Checks in each job in a timely manner in order to ensure all details of the work are recorded for entry in the customer's account once the work is complete. Completes associated paperwork with each work order, as required.
• Responds to and repairs service interruptions during regular business hours, shift work or when "On-calls" as required. Normal work shift may include evenings and/or weekends; may include 10 hour days for 4 days a week. Must be available to work overtime including weekends, evenings and holidays.

Essential Functions of Role

• During the course of normal day-to-day activities: cleans, maintains and stocks vehicle and equipment in order to be prepared for daily responsibilities; completes associated paperwork with each job in a timely manner; properly operate and maintain vehicle, tools, and equipment; reports need for vehicle repair or service when required and/or prescribed; and reports any accidents, losses, injuries or property damage to supervisor and customer when appropriate.
• Drives company vehicle in a safe and responsible manner.
• Works and travels in inclement weather.
• Must have the ability to comply with safety procedures and requirements.
• Must be able to work while standing 50-70% of the time.
• Must have the ability to climb ladders and operate aerial lifts up to 34’ feet above ground, as determined by the system's requirements. In some instance may be required to climb poles.
• Must possess the ability to use basic cable test equipment. Performs work near power lines and electricity.
• Must have the ability to use basic cable installation tools and hand tools, which will include the use of a hand shovel.
• Lifts and carries loads of 70 lbs. or more.
• Manipulates connectors, fasteners, wire; use hand tools.
• Must have vision ability of: close vision, peripheral vision, ability to adjust focus and differentiate colors.
• Must possess the ability to manipulate objects such as pens, keyboard and mouse.

Qualifications

• Minimum of twelve months cable telecommunications, broadband, or similar experience.
• Must posses a valid drivers license and satisfactory driving record.
• Drives company vehicle in a safe and responsible manner and demonstrates professional conduct and appearance.

Skills

• Telecommunications;
• Fiber Splicing;
• Network Maintenance;
• Safety Awareness;
• Troubleshooting;
• Aerials;
• Communication

Benefits

Employees at all levels are Expected To Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities.

Education: High School Diploma / GED

Relevant Work Experience: 7-10 Years