Communications Representative - Communication Center - PRN - 3rd Shift

About the role

Answers telephones, greeting all callers in a professional manner. Facilitates referrals to area physicians, hospitals, and community services. Dispatches requests and information to the appropriate persons. Dispatches emergency codes using the Aionex Focus system. Initiates offline procedures when necessary.

Responsibilities

• Facilitate referrals to area physicians, hospitals, and community services.
• Dispatch requests and information to the appropriate persons.
• Communicate and dispatch emergency codes using the Aionex Focus system.
• Initiate offline procedures when necessary.
• Maintain equipment, activity logs, and checklists.
• Answer multiple incoming telephone lines to the hospital switchboard.
• Obtain necessary information and transfer calls to correct department or patient room extension.
• Provide information to callers as appropriate.

Qualifications

• High School/GED required.
• Previous experience in customer service, receptionist, or a dispatch role preferred.
• Keyboard/PC/Windows skills.
• Typing speed of 25 WPM.
• Adequate automated telephone equipment operation skills.
• Excellent communication skills.
• Familiarity with medical terminology.

About Us

Huntsville Hospital was recently named Best Regional Hospital and #2 in Alabama by U.S. News & World Report. With 971 beds, a specialized Orthopedic & Spine Tower, a Level III Regional Neonatal ICU, and the largest Emergency Department and Level 1 Trauma Center in the state with our own specialized Red Shirt Trauma Program, there are many opportunities to apply your knowledge and skills. We are a certified Primary Stroke Center and named "One of the Top 100 Hospitals in the Nation with Great Heart Programs." From six cath labs and four EP labs to multiple medical and step-down units, you can continually grow your skillset!

We offer a training center on campus for continuing education, Shared Governance Program, Clinical Ladder for professional development, The Daisy Award, and if you are a new grad, a Nurse Residency Program to help you transition from student to professional nurse. We care about you and your well-being by offering an excellent benefits package, childcare, health and wellness programs, an onsite employee pharmacy, a free health clinic, tuition assistance, and much more. We are committed to creating a diverse environment and proud to be an equal opportunity employer. We are a partner to the U.S. Army’s Partnership for Your Success (PaYS) program.

Benefits

Competitive benefits package including medical, dental, vision, life insurance, flexible spending accounts, short term and long term disability, several retirement account options with 401K organization match, nurse residency program, tuition assistance, student loan reimbursement, On-site training and education opportunities, Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more!

Healthcare System Careers

Learn More About Huntsville Hospital Health System Careers