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Jobs · Management · Pennsylvania

NOC Communications Specialist (3rd Shift: 12pm-7:30am)

TEKsystems · Harrisburg, PA · 1 wk ago
On-siteManagement$15–$20/hrFull-time

About the role

We are seeking a motivated NOC Communications Specialist to join a 24/7 Network Operations Center environment supporting enterprise-level technology services.

Responsibilities

  • Monitor network alerts and system status.
  • Answer inbound calls and support users experiencing technical issues.
  • Create and manage incident tickets using ticketing systems.
  • Troubleshoot and document issues, escalating as needed.
  • Communicate network outages and service updates.
  • Work closely with engineers, vendors, and IT teams to restore service.

Requirements

  • Emerging IT professional with a degree in Information Technology, Computer Science, MIS, Cybersecurity, or a related field OR 1–3 years of IT, Help Desk, Technical Support, Customer Service, or Call Center experience.
  • Strong communication and customer service skills.
  • Excellent attention to detail and organizational abilities.
  • Interest in networking, IT operations, and troubleshooting.
  • Ability to work independently in a fast-paced environment.
  • Eagerness to learn and grow within a technology organization.

Qualifications

  • Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
  • Benefits are subject to change and may be subject to specific elections, plan, or program terms.
  • If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

Skills

  • Strong communication and problem-solving skills.
  • Attention to detail and organizational abilities.
  • Experience with ticketing systems and incident management.
  • Ability to work independently and in a fast-paced environment.

Benefits

  • Medical, dental & vision coverage.
  • Critical Illness, Accident, and Hospital coverage.
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents).
  • Short and long-term disability coverage.
  • Health Spending Account (HSA).
  • Transportation benefits.
  • Employee Assistance Program.
  • Time Off/Leave (PTO, Vacation or Sick Leave).

Pay and Schedule

  • The pay range for this position is $15.00 - $20.00/hr.
  • Schedule: Wednesday – Sunday, 12:00 AM – 7:30 AM.
  • This is a Contract position based out of Harrisburg, PA.

About TEKsystems

TEKsystems is a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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