Network Operations Center (NOC) Communications Specialist

Job Duties

• Answer inbound calls and emails related to network support issues.
• Create, update, and escalate incident tickets using the ticketing system.
• Monitor network alerts and respond to outages following established procedures.
• Perform basic troubleshooting and escalate complex issues to higher-level support teams.
• Cook up coordination with technical staff, vendors, and service providers to help restore network services.
• Maintain operational documentation and support other network operations tasks as assigned.

Required Skills

• 2+ years of systems administrator, help desk, and/or call center experience.
• (Highly desired) Experience with incident management, call tracking, and ticketing software, preferably ServiceNow.
• Ability to support end users with varying levels of IT proficiency.
• Ability to troubleshoot end-user issues and escalate appropriately to ensure timely resolution.
• Excellent written and verbal communication skills.