NOC Engineer (3rd shift)

About the company

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. Bluebird is a dynamic, growing company with a collaborative team culture focused on meeting organizational objectives and living the company’s mission and values.

About the role

The NOC Technician provides customer support for Bluebird Fiber customers, directly monitoring network elements, performance, and facilities. This role works closely with Field Operations and other NOC Engineers to coordinate, isolate, diagnose, and repair issues in a timely manner. Candidates must have excellent communication skills and the ability to manage multiple systems and tickets simultaneously.

Responsibilities

• Work with LECs, IXCs, vendors, internal departments, and customers to troubleshoot impairments and outages.
• Manage and document trouble tickets.
• Troubleshoot DWDM, MPLS, and SONET network equipment.
• Read and interpret CLR/DLRs.
• Perform remote resolution of faults through various Network Management Systems (NMS).
• Monitor network performance after maintenance and network/data center changes.
• Collaborate with Operations and Engineering to ensure quick circuit activation.
• Provide network assistance to Data Center technicians.
• Correspond with customers regarding ticket updates and technical support.
• Interpret and implement MOPs for network changes and upgrades.

Requirements

• High school diploma or equivalent.
• Minimum 1 year in telecommunications or equivalent technical training.
• Minimum 1 year experience working in an NOC environment in the telecommunications industry (preferred).

Skills

• Familiarity with trouble ticketing systems.
• Strong customer service skills.
• Knowledge of LAN/WAN technologies, DWDM, and/or MPLS fundamentals.
• Ability to work a flexible schedule in a 24x7 environment.
• Ability to work independently and in a team with minimal guidance, focusing on urgency for customer-impacting issues.
• Multi-tasking and composure in a demanding work environment.
• Experience with Nokia, ADVA, Ekinops, and MRV (preferred).
• Knowledge of fiber optic fundamentals (preferred).
• Experience performing circuit testing procedures and using test equipment (preferred).

Benefits

This is a full-time, benefit-eligible position.

Location

Kansas City Office.