Communications Operations Coordinator

For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, North Carolina, the Billy Graham Training Center at the Cove (BGTC) in Asheville, North Carolina, Blue Ridge Broadcasting (BRB) in Asheville, North Carolina, or a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.

About the Role

The Communications Operations Specialist provides administrative support to the entirety of the Communications Department at the direction of the Director of Advertising and Public Relations.

The Communications Department at BGEA consists of the following areas: project management, ecommerce, email marketing, advertising, public relations/social media/promotion, creative services (graphic design, content writing/proofing and production), and Decision magazine, our official monthly publication. The department tells the story of what God is doing through the BGEA by creating print and online content that support the organization’s mission of proclaiming the Gospel, negotiating paid and leveraging unpaid promotional placements, and engaging new and existing supporters with targeted content using a combination of indirect and direct communications channels.

Ministry Requirements

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Faithfully upholds BGEA in prayer
• Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
• Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence

Responsibilities

Communications

• Compiles and submits for approval a variety of specified Vice President’s reports, afterward forwarding them to senior leadership, as required, on a weekly or monthly basis
• Previews and prioritizes required requisitions, invoices, orders, travel authorizations and reimbursements, and other documentation for the communications department, prepares purchase orders and arranges for payment of invoices
• Schedules meetings, as requested, and assists with related details and preparation
• Attends designated meetings, takes detailed notes and distributes to participants
• Maintains calendar, highlighting due dates for various projects, staff time off, and other important dates
• Assists Communications area managers and employees with administrative support requests as needed
• Prepares requisitions, model releases, photography agreements, and various other documents as needed
• Processes office supply orders and reconciles departmental P-Card expenses
• Assists with budget preparation, acts as budget coordinator for all communications business units, ensures accuracy, and enters budget information into system
• Assists with projects as assigned

Advertising/Public Relations/Social Media

• Materially supports the Advertising and PR departments with invoicing, requisitions, completing production and permissions requests, & maintaining departmental records and reports
• Assists in preparation of and distribution of advertising and publicity materials
• Manages inventory of BGEA publicity materials
• Moderates social media comments for various ministry social media channels
• Helps compile the weekly internal BGEA This Week email
• Submits Library event information to local event calendars
• Performs basic research; tracks down information or answers from a variety of internal and external sources for use in responding to media requests or for use in BGEA projects
• Assists with coordinating logistics of BGEA’s conference participation
• Assists with pulling analytics of departmental initiatives, as needed

Marginal Duties and Responsibilities

• Scanning, photocopying, in-house delivery, and related duties
• Other duties as assigned

Requirements

• Bachelor-level degree or commensurate work experience preferred
• Minimum of five to seven (5-7) years of administrative support or relevant experience preferred
• Experience in nonprofit or ministry desirable
• Excellent keyboarding and computer skills, with high proficiency with Microsoft Office software, Outlook, and PowerPoint
• Excellent verbal, written, spelling, grammatical, and compositional skills, with proven ability to prepare correspondence from dictated or handwritten notes
• Excellent proofreading skills to identify and correct inaccuracies in a variety of texts and correspondence
• Ability to quickly learn organizational software systems (e.g. travel, invoicing, expense reports, staff records, Tableau, creative)
• Strong professional communication skills
• Ability to prioritize and concurrently handle multiple assigned projects
• Ability to maintain positive Christian witness to executive management, colleagues, vendors, and general public
• Ability to meet deadlines
• Excellent interpersonal and relational skills
• Positive motivational skills
• Cheerful, pleasant, professional telephone demeanor
• Ability to maintain confidentiality
• Mature judgment in dealing with media, when necessary

Physical/Mental Demands

• Ability to work productively under significant deadline requirements
• Ability to produce high quality work in all areas of responsibility
• Demonstrated high initiative, with ability to work independently, as required, with minimal supervision, and to coordinate a variety of projects
• Ability to demonstrate patience and restraint
• Ability to juggle multiple priorities with great attention to detail
• Demonstrated ability to work with flexibility when job parameters, deadlines, or directions change

Working Conditions

• Work is typically performed in a conventional office environment
• Majority of work day will be spent at a desk doing computer work

Mission Statement

Continuing the lifelong work of Billy Graham, the Billy Graham Evangelistic Association exists to support and extend the evangelistic calling and ministry of Franklin Graham by proclaiming the Gospel of the Lord Jesus Christ to all we can by every effective means available to us and by equipping the church and others to do the same.

Statement of Faith

These core beliefs make up the foundation upon which all our ministry endeavors are based.

• We believe the Bible to be the inspired, the only infallible, authoritative Word of God revealing the love of God to the world. (1 Thessalonians 2:13; 2 Timothy 3:15-17; John 3:16).
• We believe that there is one God, eternally existent in three persons: Father, Son, and Holy Spirit. (Matthew 28:19; John 10:30; Ephesians 4:4-6).
• We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. (Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15).
• We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. Furthermore, we believe that God will reward the righteous with eternal life in heaven, and that He will banish the unrighteous to everlasting punishment in hell. (Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7).
• We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life. (John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16-18; Ephesians 6:12; Colossians 2:6-10).
• We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment. (1 Corinthians 15:51-57; Revelation 20:11-15).
• We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church. (1 Corinthians 12:12, 27; Ephesians 1:22-23).
• We believe that the ministry of evangelism (sharing and proclaiming the message of salvation only possible by grace through faith in Jesus Christ) and discipleship (helping followers of Christ grow up into maturity in Christ) is a responsibility of all followers of Jesus Christ. (Matthew 28:18-20; Acts 1:8; Romans 10:9-15;1 Peter 3:15).
• We believe God’s plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made for each other. God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society. For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female. (Genesis 2:24; Matthew 19:5-6; Mark 10:6-9; Romans 1:26-27; 1 Corinthians 6:9).
• We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism. (Matthew 9:35-38; 22:37-39, and 28:18-20; Acts 1:8; Romans 1