Communications Manager, Website and Digital

This role is a full-time, hybrid position based in Austin, Texas, requiring a minimum of four days per week in the office. Specific in-office days will be determined by departmental needs.

About the role

The Communications Manager, Website and Digital Communications is an integral member of the communications team, focused on developing survivor-centered brand strategies and communications for the National Domestic Violence Hotline (The Hotline) and its youth-focused programs: the National Teen Dating Violence Helpline and love is respect. The position works closely with the communications team and the organization’s PR firm to build thoughtful, data-informed, comprehensive, survivor-centered content that engages the diverse audiences of these organizations.

Responsibilities

• Research, plan, create, and evaluate content across all platforms (website, blogs, infographics, social media).
• Develop strategies to drive website traffic and connect survivors to advocates, services, and resources in partnership with the communications team.
• Collaborate with the development team on donor communications and projects, including the annual National Conference on Domestic Violence.
• Partner with the social media manager on content strategies and launching an influencer program.
• Research and implement new tools to enhance digital presence and reach key audiences.
• Support day-to-day media relations (proactive and reactive), triage media inquiries with the external PR firm, develop press materials, and conduct regular analysis of earned media and PR firm performance.
• Support communications, marketing, and awareness campaigns to meet all funder (federal and private) goals and performance targets within funding periods.
• Work with the data team to ensure external reports are accurate, survivor-centered, and appropriately contextualized.
• Collaborate with the communications team on administrative tasks and manage inquiries from the general email inbox and phone lines.

Requirements

• Bachelor’s degree in communications, public relations, or a related field, plus 5 years of experience in strategic communications, content development, social media management, and/or public relations. Equivalent combination of education and experience will be considered.
• Strong writing ability and editing skills, with a passion for storytelling.
• Proficiency in Microsoft Office and Google applications.
• Experience with the Meltwater media platform.
• Serious attention to detail and strong time and project management skills.
• Highly organized and able to work independently to complete projects on deadline.
• Ability to interact professionally and effectively with a diverse group of team members, executives, managers, external groups, and subject matter experts.
• Ability to carry out and articulate the mission, vision, programs, and purposes of the organization.
• Flexibility to work outside of normal business hours when needed.
• Demonstrated success with supervising and mentoring entry-level communications professionals (preferred).
• Experience working in the nonprofit, domestic violence, or sexual assault field (preferred).

Working Conditions

• Hybrid position based in Austin, Texas, with a requirement to work in the office a minimum of four days per week.
• Must maintain a stable internet connection with at least 10 MBPS download and 2 MBPS upload speeds.
• Must have a home workspace that is confidential, secure, and free from distraction.
• Must maintain standards of confidentiality related to agency information.
• Prolonged sitting or standing while using a keyboard, phone, and computer.

Benefits

Health & Insurance Benefits

• 100% employer-paid medical plan option.
• Dental and vision insurance plans.
• Health Savings Account (HSA).
• Flexible Spending Accounts (FSA) for medical and dependent care.
• Employer-paid short-term and long-term disability insurance.
• Employer-paid life and accidental death & dismemberment (AD&D) insurance ($50,000 coverage).
• Aflac supplemental insurance plans.

Retirement & Financial Planning

• 401(k) retirement plan with employer match.

Work-Life Balance and Additional Perks

• 10 days of paid vacation in your first year (increases with tenure).
• 14 floating holidays per year.
• Paid sick leave and paid parental leave.
• Modern Health, a mental health platform providing confidential, on-demand support through individual and group sessions, meditations, and other wellness tools.
• Access to Employee Assistance Program (EAP).
• Nectar Rewards, a peer-to-peer employee recognition and rewards platform.
• Employee referral program.
• Discounted Gold’s Gym membership.

Pay

This role offers an annual salary range of $90,000–$100,000, with final compensation determined by experience, skills, and alignment with the organization’s salary structure.