Communications Manager

General Function

In collaboration with division/LOB leadership, and/or cross-functional bank partners, the Communications Manager oversees the strategic messaging, writing, staging and delivery of communications. Creates and distributes clear, compelling, consistent, and accurate content and communications. Builds credibility as a trusted partner through a balance of business acumen, effective communication, project management, and client relationships.

Essential Duties And Responsibilities

• Raises awareness of strategic initiatives by managing and implementing communication plans assuring that clear, consistent, and accurate messages are provided to appropriate audiences.
• Determines key messages for audience groups to ensure an integrated, well-coordinated approach for all communication elements.
• Maintains relationships with functional leaders, content owners to ensure timely, accurate and strategic communications.
• Serves as a trusted advisor to clients.
• Audits and tracks the communication strategies used to ensure they meet the needs of employees and remain relevant based on the changing dynamics of how people and organizations communicate.
• Develops strategic partnerships with leaders to understand business strategy.
• Prepares and presents analysis of current state along with recommendations for innovative communication solutions to LOB/Division executive and leaders.
• Integrates awareness of communications and projects across centers of excellence.
• Supervises junior staff, but has no formal supervisory responsibility.

Minimum Knowledge, Skills And Abilities Required

• Bachelor's degree in communications, journalism, or public relations.
• Five to eight years communications experience.
• Excellent, writing, editorial, and research skills, with demonstrated ability to communicate complex or technical information effectively.
• Adept in understanding and usage of multi-media communications including video. Web content management and basic design skills a plus.
• Ability to understand and conceptualize specific ideas and theories.
• Must be able to exercise sound judgment independently.
• Ability to handle conflicts and successfully manage multiple projects concurrently.
• Proficient in applications such as O365, Teams, Stream, Excel, Microsoft Word, PowerPoint, SharePoint, WebEx, PoliteMail, etc.
• Possesses strong leadership presence; proven ability to consult with multiple levels of management across the organization.
• Significant experience in managing multiple, complex projects, with proven track record for results.
• Self-motivated with excellent business acumen and strategic thinking skills.
• Demonstrated ability to identify and realize new opportunities.

Working Conditions

• Normal office environment with little exposure to dust, noise, temperature and the like.
• Extended viewing of CRT screen.
• High level of concentration.
• Local or overnight travel may be required (access to a car is required).

Benefits

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

Location

Cincinnati, Ohio 45202

Attention search firms and staffing agencies:

Do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Equal Opportunity Employer

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.