Communications Bilingual Operator Patient Services - Full-Time Remote

About the role

A Patient Services Representative is responsible for handling incoming calls from patients, providing assistance, and resolving inquiries or concerns. This role plays a vital role in providing excellent customer service, addressing patient inquiries, and ensuring patient satisfaction over the phone. They contribute to the efficient operation of the call center and help maintain positive relationships between patients and the healthcare facility.

Responsibilities

• Answering a high volume of incoming calls from patients
• Resolving patient concerns, complaints, or issues in a timely and satisfactory manner
• Scheduling appointments and coordinating with healthcare providers
• Accurately documenting all relevant information from patient calls, including inquiries, concerns, and actions taken
• Providing exceptional customer service and ensuring a positive, professional experience for patients
• Collaborating with healthcare providers, nurses, and other staff members to ensure accurate and timely communication
• Adhering to all applicable healthcare regulations, privacy laws, and organizational policies

Qualifications

Required:

• At least 2 years of college
• Good written and verbal communication skills
• Problem-solving skills
• Experience using Microsoft Office, internet, and email
• 2 years of administrative experience
• Bilingual (Spanish)

Preferred:

• 3 years of administrative experience
• Bachelor’s Degree

Benefits

St. Thomas Community Health Center offers a full competitive and comprehensive benefits package for full-time employees, including:

• Medical, Dental, and Vision insurance
• Life Insurance and Accidental Death & Dismemberment
• Short-Term and Long-Term Disability
• Paid Time Off and Holidays
• 401(k) with company match

This is a remote position.