Communication Systems Technician II
About the Role
MCA, a trusted advisor for wireless communications, data, and security, is seeking an experienced Communication Systems Technician II in the Lancaster, SC area to support our fast-growing Voice division. As a Military Friendly Employer, we welcome veterans and prioritize both work and enjoyment.
Responsibilities
- Diagnose, troubleshoot, and solve complex equipment, programming, system, and installation problems/issues (Two-Way Radios, Land Mobile Radios, P25 Trunking Systems, MOTOTRBO, etc.).
- Restore communications for public safety, hospitals, and other mission-critical customers when systems fail.
- Partner with customers to develop installation/programming strategies and coordinate team access to installation locations.
- Assist in scoping and quoting service, installation, and programming projects.
- Support the development of talent and technical skill sets within the service team.
- Complete assigned tickets properly and on time.
- Make minor modifications to electronic circuitry per customer request and/or deploy factory software/firmware updates.
- Demonstrate willingness to learn and be mentored on new communications technologies and equipment.
- Serve in an on-call rotation and provide 24/7 technical support.
Requirements
- Minimum two (2) years, with an average of 5+ years of technical service and installation experience.
- Proficient with radio equipment – installation, programming, and troubleshooting.
- Proven track record of providing hands-on operational, technical, and installation support/service for complex radio and wireless communications systems (Two-Way Radios, Land Mobile Radios, P25 Trunking Systems, MOTOTRBO, etc.).
- Extensive knowledge of radio theory, RF propagation characteristics at various frequency bands, and communications systems.
- Expertise in subscriber programming and ability to program various radio types based on customer requirements.
- Strong communication skills with end users and third parties.
- P25 and/or MotoTRBO experience is required.
- Valid driver’s license and ability to pass a Motor Vehicle Record (MVR) check.
Work Environment & Physical Requirements
The role requires working inside and outside in varying conditions (heat/cold, wet/humid, dry/arid). Physical demands include:
- Frequent standing, walking, sitting, and use of hands to handle tools or controls.
- Climbing stairs, reaching with hands and arms, and talking or hearing.
- Utilizing personal protective equipment to prevent exposure to hazardous materials.
- Lifting equipment (overhead, waist level, or from the floor), bending, and near vision use for reading and computer tasks.
- Handling semi-frequent stressful conditions and working in outdoor weather conditions.
- Frequently moving equipment weighing up to 50 pounds.
- Occasionally ascending/descending a ladder and operating a motor vehicle.
- On-call availability for critical systems maintenance.
First shift hours are Monday–Friday, with occasional 2nd or 3rd shift and weekends depending on project schedules.
Travel Requirements
This role primarily supports customers in Washington, DC, and Maryland. Travel to job sites is required, and a company vehicle will be provided for all work-related travel.
Benefits
- Medical, Dental, and Vision coverage
- 401K retirement plan
- Paid Time Off (PTO) and Holiday Pay
- Education Incentives
About MCA
Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Our customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. As the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.
We prioritize our core values: Service First, Growth, Teamwork, and Safety. Our "Service First DNA" culture ensures service is integral to our work, extending beyond customers to employees, partners, shareholders, and communities.