Communication Systems Technician II

About the role

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Communication Systems Technician II in the Anniston, AL area to support our fast-growing Voice division.

Responsibilities

• Diagnosing, troubleshooting, and solving complex equipment, programming, system, and installation problems/issues.
• (Two-Way Radios, Land Mobile Radios, P25 Trunking Systems, MOTOTRBO, etc.) Fixing the system if things go wrong and bringing communications back online to public safety, hospitals, and other mission-critical customers.
• Partnering with customers to develop an installation/programming strategy and coordinate with the team to ensure access to locations where products will be installed.
• Assisting in the scoping out and quoting of service, installation, and programming projects.
• Serving in an on-call rotation and providing 24/7 technical support.
• Supporting the development of talent and technical skill sets of the service team.
• Completing assigned tickets properly and on time.
• Making minor modifications to electronic circuitry per customer request and/or deploying factory software/firmware updates.
• Demonstrating a willingness to learn and be mentored on new technologies in communications and equipment.

Requirements

• Minimum two (2) years, an average of 5+ years of technical service and installation experience.
• Proficient with radio equipment – installation, programming, and troubleshooting.
• Proven track record of providing hands-on operational, technical, and installation support/service to complex radio and other wireless communications systems/equipment (Two-Way Radios, Land Mobile Radios, P25 Trunking Systems, MOTOTRBO, etc.).
• Extensive knowledge/understanding of radio theory, RF propagation characteristics at various frequency bands, and communications systems.
• Subscriber programming expert and can successfully program various radio types based on customer requirements.
• Strong communication skills with end users and third parties.
• P25 and/or MotoTRBO experience is required.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license.
• Ability to pass a Motor Vehicle Record (MVR) check.

Skills

• Radio equipment – installation, programming, and troubleshooting.
• Radio theory, RF propagation characteristics at various frequency bands, and communications systems.
• Subscriber programming expertise.
• Strong communication skills.
• P25 and/or MotoTRBO experience.

Benefits

• Medical
• Dental
• Vision
• 401K
• PTO
• Holiday Pay
• Education Incentives

Pay

Competitive compensation.

Schedule

First shift hours are Monday–Friday, with occasional 2nd or 3rd shift and weekends depending on project schedules.

Travel

This team primarily supports customers throughout Washington, DC, and the state of Maryland. Traveling to job sites is required to meet the company's and customers' needs. A company vehicle will be provided for all work-related travel. The individual must have a valid driver's license and successfully pass our Motor Vehicle Record (MVR) check.