Communication Systems Technician II

About the role

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Communication Systems Technician II in Beckley, West Virginia, to support our fast-growing Voice (MSS) division.

Responsibilities

• Install, configure, program, maintain, troubleshoot, and repair land mobile radio (LMR) systems and related communications equipment.
• Diagnose and resolve complex equipment, system, programming, and installation issues to ensure reliable customer communications.
• Perform preventative maintenance, inspections, firmware/software updates, and equipment upgrades to optimize system performance.
• Complete service tickets, work orders, and technical documentation accurately and within established timelines.
• Support the installation, testing, and commissioning of communications systems, including associated network, power, and infrastructure components.
• Collaborate with customers, project teams, and management to coordinate service activities, site access, and project execution.
• Assist with project planning, system design support, scoping, and estimating for service, installation, and programming projects.
• Provide technical support and communicate effectively with customers regarding system performance, maintenance, and repair needs.
• Support the development of team knowledge by sharing technical expertise and assisting with the training and mentoring of other technicians when appropriate.
• Maintain current knowledge of communications technologies, products, and industry best practices through ongoing training and professional development.
• Adhere to company safety standards, quality requirements, and established service procedures.
• Participate in an on-call rotation to provide after-hours emergency support as needed.

Requirements

• 3+ years of hands-on technical field service and installation of two-way radio communications systems.
• Demonstrated experience installing, maintaining, troubleshooting, and repairing complex communications systems and equipment, with the ability to diagnose and resolve equipment, software, programming, and system performance issues independently.
• Proficiency in radio programming, configuration, testing, and diagnostic procedures.
• Working knowledge of radio frequency (RF) principles, communications systems, and wireless networking concepts.
• Experience with Motorola communication technologies, including P25 and/or MOTOTRBO systems, strongly preferred.
• Strong customer service, communication, and interpersonal skills, with the ability to work effectively with customers, vendors, and internal teams.
• Demonstrated ability to organize work, support project execution, and provide guidance to less experienced technicians when needed.
• Commitment to workplace safety and adherence to established procedures and quality standards.

Qualifications

• Associate degree in Electronics, Information Technology, Telecommunications, or a related technical field preferred; equivalent combination of education, certifications, military training, and relevant experience will be considered.
• Valid driver's license required.
• Ability to pass applicable background screening, drug testing, and motor vehicle record requirements.

Skills

• Hands-on technical field service and installation of two-way radio communications systems.
• Radio programming, configuration, testing, and diagnostic procedures.
• Radio frequency (RF) principles, communications systems, and wireless networking concepts.
• Motorola communication technologies, including P25 and/or MOTOTRBO systems.
• Customer service, communication, and interpersonal skills.
• Organizational skills and ability to support project execution.
• Workplace safety and adherence to established procedures and quality standards.

Benefits

• Medical
• Dental
• Vision
• 401K
• PTO
• Holiday Pay
• Education Incentives

Pay

Competitive compensation.

Schedule

First shift hours Monday–Friday, with occasional 2nd or 3rd shift and weekends depending on project schedules.

Direct reports

No direct reports.