Communication Systems Technician

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Communication Systems Technician in the Georgetown, Texas area to support our fast-growing MSS (Voice) division. As a Military Friendly Employer, we welcome veterans, with over 250 already on board.

About the role

Join us and become part of the MCA family, where we prioritize both work and enjoyment. You’ll install, program, maintain, troubleshoot, and repair land mobile radio (LMR) systems and related communications equipment for public safety, healthcare, educational institutions, utilities, manufacturing, and other customer markets.

Responsibilities

• Install, program, maintain, troubleshoot, and repair land mobile radio (LMR) systems and related communications equipment.
• Design and upgrade customer systems to the latest technologies and solutions.
• Conduct minor modifications to electronic circuitry per customer request and/or deploy factory software/firmware updates.
• Provide technical support and communicate effectively with customers regarding system performance, maintenance, and repair needs.
• Assist and collaborate well with the team, the Service Manager, and the customer.
• Complete service tickets, work orders, and technical documentation accurately and within established timelines.
• Demonstrate a willingness to learn and be mentored in new technology in communications and equipment.
• Adhere to company safety standards, quality requirements, and established service procedures.
• Participate in an on-call rotation to provide after-hours emergency support as needed.
• Perform other duties as assigned.

Requirements

• At least two (2) years of experience in diagnosing, repairing, programming, and installing mobile communications equipment.
• Experience operating testing equipment like spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multi-meters.
• Understanding of / willingness to learn two-way radio theory.
• Experience with Motorola Solutions communication technologies or manufacturer competitors is a plus.
• Team-focused with a passion to meet customer needs.
• Strong customer service, communication, and interpersonal skills, with the ability to work effectively with customers, vendors, and internal teams.
• Associate degree in Electronics, Information Technology, Telecommunications, or a related technical field preferred; equivalent combination of education, certifications, military training, and relevant experience will be considered.
• Valid driver’s license required.
• Ability to pass applicable background screening, drug testing, and motor vehicle record requirements.

Work Environment & Physical Requirements

The role requires working inside and outside in varying conditions (heat/cold, wet/humid, dry/arid). Duties include:

• Frequent standing, walking, sitting, and use of hands to handle tools or controls.
• Climbing stairs, reaching with hands and arms, and talking or hearing.
• Utilizing personal protective equipment to prevent exposure to hazardous materials.
• Lifting (overhead, waist level, or from the floor), bending, and near vision use for reading and computer tasks.
• Handling semi-frequent stressful conditions (cardiovascular) and working in outdoor weather conditions.
• Moving equipment weighing up to 50 pounds and occasionally ascending/descending a ladder.
• Operating a motor vehicle and positioning self to maintain computers or other equipment as needed.
• On-call availability for critical systems maintenance.

Schedule

First shift hours are Monday–Friday, with occasional 2nd or 3rd shift and weekends depending on project schedules.

Travel

This role primarily supports customers throughout Georgetown, TX, and the surrounding areas. Traveling to job sites is required, and a company take-home vehicle is provided. Must maintain a driving record that complies with the Company’s policies and procedures.

Benefits

• Medical, Dental, and Vision coverage
• 401K retirement plan
• Paid Time Off (PTO)
• Holiday Pay
• Education Incentives

About MCA

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Our customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. As the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

We live by the MCA Way: Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. Our “Service First DNA” culture extends beyond customers to our employees, partners, shareholders, and communities.