Communication Systems Technician

About the role

MCA is seeking an experienced Communication Systems Technician in the Georgetown, Texas area to support our fast-growing MSS (Voice) division. As a Military Friendly Employer, we welcome veterans and prioritize both work and enjoyment. This role involves installing, maintaining, and troubleshooting land mobile radio (LMR) systems and related communications equipment for various customer markets, including public safety, healthcare, education, utilities, and manufacturing.

Responsibilities

• Install, program, maintain, troubleshoot, and repair land mobile radio (LMR) systems and related communications equipment.
• Design and upgrade customer systems to the latest technologies and solutions.
• Conduct minor modifications to electronic circuitry per customer request and/or deploy factory software/firmware updates.
• Provide technical support and communicate effectively with customers regarding system performance, maintenance, and repair needs.
• Assist and collaborate with the team, the Service Manager, and the customer.
• Complete service tickets, work orders, and technical documentation accurately and within established timelines.
• Demonstrate a willingness to learn and be mentored in new communication technologies and equipment.
• Adhere to company safety standards, quality requirements, and established service procedures.
• Participate in an on-call rotation to provide after-hours emergency support as needed.
• Perform other duties as assigned.

Requirements

• At least two (2) years of experience in diagnosing, repairing, programming, and installing mobile communications equipment.
• Experience operating testing equipment like spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multi-meters.
• Understanding of or willingness to learn two-way radio theory.
• Experience with Motorola Solutions communication technologies or manufacturer competitors is a plus.
• Team-focused with a passion to meet customer needs.
• Strong customer service, communication, and interpersonal skills.
• Associate degree in Electronics, Information Technology, Telecommunications, or a related technical field preferred; equivalent combination of education, certifications, military training, and relevant experience will be considered.
• Valid driver's license required.
• Ability to pass applicable background screening, drug testing, and motor vehicle record requirements.

Work Environment and Physical Requirements

The role requires working both inside and outside in varying weather conditions (heat/cold, wet/humid, dry/arid). Physical demands include:

• Frequent standing, walking, sitting, and use of hands to handle tools or controls.
• Reaching with hands and arms, climbing stairs, and talking or hearing.
• Utilizing personal protective equipment to prevent exposure to hazardous materials.
• Lifting equipment (overhead, waist level, or from the floor), bending, and near vision use for reading and computer tasks.
• Handling semi-frequent stressful conditions and working in outdoor weather conditions.
• Frequently moving equipment weighing up to 50 pounds.
• Occasionally ascending/descending a ladder and operating a motor vehicle.
• On-call availability for critical systems maintenance.

First shift hours are Monday–Friday, with occasional 2nd or 3rd shift and weekends depending on project schedules.

Travel Requirements

This role primarily supports customers throughout Georgetown, TX, and the surrounding areas. Traveling to job sites is required, and a company take-home vehicle is provided. Must maintain a driving record that complies with the Company’s policies and procedures.

Benefits

• Medical, Dental, and Vision coverage.
• 401K retirement plan.
• Paid Time Off (PTO) and Holiday Pay.
• Education Incentives.